Summary
Overview
Work History
Education
Skills
Timeline
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Rogine Alejo

Rogine Alejo

Antioch,USA

Summary

Dynamic and results-driven professional with extensive experience at NCR Corporation, excelling in network troubleshooting and equipment maintenance. Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Certified in CCNA and FOA, with a commitment to delivering high-quality service in fast-paced environments. Bilingual in English and Tagalog. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

Overview

10
10
years of professional experience

Work History

Customer Service II/Field Service Tech II

NCR Corporation
Peachtree City, GA
09.2021 - 03.2024
  • providing exceptional service and support to customers by performing installations, maintenance, and repairs on electromechanical equipment such as ATMs and self-checkout systems
  • Excellent Troubleshooting skills and the ability to document findings.
  • Software reloads on the system/ATMs.
  • Fixing Network Routers and Cisco Equipment.
  • Perform customer installation, maintenance, and service calls promptly and effectively.
  • Perform maintenance repair and system overhauls.
  • Manage network faults, traffic, configuration, security, and remote system access.

Class A driver CDL lisence

Malli Brother Inc
Patterson, CA
01.2024 - Current
  • Following traffic laws, company policies, and safe work practices, and driving safely and respectfully of other road users
  • Loading and unloading goods, ensuring they are properly secured and stowed during transit
  • Planning routes that take into account traffic and weather conditions to ensure timely delivery
  • Communicating effectively with dispatchers, clients, and team members to update on delivery statuses and possible delays
  • Completing and verifying paperwork for accuracy, including transport documents
  • Performing basic vehicle maintenance and preventative maintenance

Fiber Optic Technician

Precision Fiber Optics
San Jose, CA
08.2017 - 02.2021
  • Fiber Slicing
  • Fiber testing using OTDR from end to end of the fiber.
  • Cell tower installment (LTE and 5G towers).
  • Troubleshooting cell towers.
  • Sweep/PIM test using Anritsu program.
  • DAS job inside (Facebook, Amazon and Google)
  • DAS test using Anritsu program.
  • Work around Bucket trucks and scissor lift.

Customer Service

Armasight
South San Francisco, CA
09.2015 - 09.2017
  • Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
  • Assist with placement of orders, refunds, or exchanges.
  • Suggest solutions when a product malfunction.

Education

Cisco Certificate Network Associate - switch and Router

CIAT
San Diego, CA
01-2018

De La Salle University
Cavite, Philippines

High School Diploma -

St. Peregrine Institute
Cavite, Philippines

Skills

  • Equipment maintenance
  • Network troubleshooting
  • Equipment maintenance
  • Escrow
  • Dispenser
  • Printer Service
  • OSHA certification
  • Class A/ CDL Lisence
  • CCNA License
  • Strong Team Player
  • FOA certified
  • SWEEP/PIM/DAS certified (ANRITSU)
  • IT Technical support
  • Basic Programming (C)
  • CCTRS
  • Licensed CPR
  • Certified Nursing Assistant
  • Bilingual English & Tagalog

Timeline

Class A driver CDL lisence

Malli Brother Inc
01.2024 - Current

Customer Service II/Field Service Tech II

NCR Corporation
09.2021 - 03.2024

Fiber Optic Technician

Precision Fiber Optics
08.2017 - 02.2021

Customer Service

Armasight
09.2015 - 09.2017

Cisco Certificate Network Associate - switch and Router

CIAT

De La Salle University

High School Diploma -

St. Peregrine Institute

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Rogine Alejo