Wade Hayward

The Mission of the Field Service Engineer II is to install, modify and service complex equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites, as well as provides a wide range of basic-to-advanced technical assistance to customers and fellow employees to ensure the accomplishment of scheduled work assignments and customer satisfaction by performing the following duties. In addition, part of your mission is to secure that the business operates in line with the Company goals.

· Working from engineering drawings, schematics and technical manuals, performs hands-on field service duties at customer sites, i.e. on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc.

· Working from final process results on customer product, can provide basic-to-advanced equipment troubleshooting; identification of equipment or process problems, as well as provide operational, maintenance and proper use training to customers and fellow employees on equipment.

· May recommend to customer, fellow employees and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.

· In a timely manner, submits all necessary documentation, i.e. timesheets; expense reports; weekly update field service reports; etc. as dictated via company policies, procedures and practices. Adheres strictly to guidelines and instructions issued by management.

· Maintains technical proficiency and troubleshooting skills in order to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment. As required, may be instructed to take continuing education courses, seminars and in-house/OJT.

· Takes an active role in information training of less-experienced field service engineers.

· Act as key link to customer satisfaction by handling a wide variety of customer service problems, i.e. orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc. in a manner which will enhance service and equipment reputation, as well as develop and maintain a high level of customer satisfaction and improved customer relations.

As appropriate and necessary, ensures corporate programs, i.e. EH&S, ISO, JSOX, C-TPAT, ITAR, Compliance, etc., are supported and adhered to.

• Provide onsite support for installation, maintenance, and site support for state-of-the-art semiconductor manufacturing and processing equipment.
• Perform scheduled PM's and corrective maintenance according to Specifications on FC3000, FC3100 & SU3200.
• Trained & Certified at the Dallas Texas Training Facility on the FC3100, SU3200 tools.
• Chemical handling and familiarity (protective equipment and hazards).
• Monitor and respond to equipment alarms and abnormal equipment signals.
• Work with co-workers, customers & field support in isolating and resolving problems under strict time restraints.
• Complete tool recovery and qualifications post PM, including etch rate and particle check analysis.
• Perform tests on the equipment by setting up cycle wafers and recipes.
• Continuous improvement in technical documentation and maintenance checklists.
• Document and communicate materials accurately.
• Order, audit, and return parts.

• Perform scheduled PM’s and corrective maintenance according to JBI’s/ BKM’s.
• Monitor and respond to equipment alarms and abnormal equipment signals.
• Work with senior personnel and engineers to perform troubleshooting and corrective maintenance.
• Complete tool recovery and qualification post PM, including etch rate and particle check analysis.
• Document and communicate materials accurately.
• Communicate and work closely with Process Technicians.
• Train new hires and junior technicians.
• Order, audit, and return parts kits.
• Perform tests using leak detectors, Radio Frequency devices & other test equipment. Also perform tests on the equipment by setting up Test Wafers.
• Continuous improvement in technical documentation and maintenance checklists.

• Responsible for actual installing, maintenance, training, and troubleshooting on Warlock DUKE Versions 1, V2, V3, MMBJ 1 and MMBJ 2.1, CVRJ, THOR, ACORN, and SYMPHONY CREW systems.
• Trained in theatre on the CVRJ (CREW Vehicle Receiver/Jammer).
• Trained on the SPRUCE system.
• Maintain and troubleshoot the selective interchange of equipment that fails to work properly. This may involve the failure of the system self-test, power readings from the antenna, and/or using a spectrum analyzer to ensure that RF energy is present where it is needed.
• Installed systems on numerous types of military and civilian vehicles HMMWVs (M998, M1025, M1028, M1097, M1113, M1114, M1151, FMTV/LMTV & MRAP Vehicles).
• On a daily basis, input the data for the installs and or maintenance performed for the day on the FSR Install/Maintenance SIPR site.
• Received training as an FST for the US Army CREW system at Fort Mammoth, New Jersey.
• Maintain a daily communication with all EWO’s.
• Perform bench tests to verify operability of equipment.
• Trained military personnel on the use of these systems.
• Fabricate antenna mounts, also cables to use in armored SUV’s.
• Perform Daily operational checks of hardware and software.
• Install the up to date threat load on all system that need the update.

• Provide direct support level maintenance of all Controlled Cryptographic items associated installation equipment and Night Vision/Infrared devices.
• Performed final and quality control inspection of repaired equipment.
• Perform difficult or complex repairs of defective components, subassemblies, and related cabling.
• Perform bench test to verify operation of repaired equipment.
• Perform preventive maintenance on TMDE, and tools.
• Performed QA/QC checks on all Communications and Electronics Equipment coming in and going out of the C&E shop.
• Conduct analysis and 30/40 level repair of communications and electronics Devices to Include but not limited to: all Rt-1523 models, their antenna systems, Power Supplies and night vision devices.

• Supervise all maintenance operations IAW with contract, LOTD, and LSI Company policies.
• Review each Shop/Team maintenance register with the Section/Team personnel to discuss actions required and potential conflicts for each job order.
• Perform in progress and final inspection of maintenance performed to ensure all quality standards have been met.
• Provide a clean and safe working environment for all personnel by maintaining a neat and orderly maintenance bays and ensuring the presence and serviceability of safety equipment such as fire extinguishers, gloves, hearing protection, and eye protection.
• Direct the turn-in of recoverable items by each section to the Shop/BMO office turn-in POC within 72 hours of job completion.

• Provide direct support level maintenance of all Controlled Cryptographic items associated installation equipment and Night Vision/Infrared devices.
• Performed final and quality control inspection of repaired equipment.
• Perform difficult or complex repairs of defective components, subassemblies, and related cabling.
• Perform bench test to verify operation of repaired equipment.
• Perform preventive maintenance on TMDE, and tools.
• Performed QA/QC checks on all Communications and Electronics Equipment coming in and going out of the C&E shop.
• Conduct analysis and 30/40 level repair of communications and electronics Devices to Include but not limited to: all Rt-1523 models, their antenna systems, Power Supply’s and night vision devices.

• Responsible for all Controlled Cryptographic items while deployed to Iraq.
• Set up, operated and maintained and internet café using Cisco routers while deployed to Iraq.
• Direct supervision over four soldiers and 2 Non-Commissioned Officers while deployed to Iraq.
• Responsible for the accountability of $500,000 worth of communications equipment.

• Implemented a training program for the Vis-3 inter-communications system.
• Performed Information Management Officer Responsibilities.
• Responsible for all Communication-Electronics equipment assigned to the unit.
• Ensures that radio operators follow applicable regulations in the Operation and maintenance of all Communication equipment.
• Conducted 10/20 level maintenance on light wheeled vehicles.