JOSHUA L. DOERR
Fernley,NV
Summary
Dynamic Field Service Engineer with 20 years of experience in executing elecrtromechanical repairs, installations, and troubleshooting. Dedicated to delivering exceptional service support through phone consultations and on-site visits. Expertise in diagnosing and resolving common issues while ensuring efficient, courteous, and professional repair services. A strong commitment to enhancing customer satisfaction and operational efficiency drives every interaction.
Overview
11
11
years of professional experience
Work History
Field Service Engineer II
Philips Healthcare
Reno, NV
06.2023 - Current
- Repaired, installed, and serviced. Several MRI, CT, X-ray, Mobile Surgery systems in Northern Nevada and Northern California.
- Diagnosed and repaired complex medical equipment to ensure operational efficiency and patient safety.
- Conducted routine maintenance on imaging systems, improving reliability and reducing downtime.
- Developed detailed service reports to document repairs, enhancing communication with stakeholders.
- Led initiatives to streamline workflows, resulting in improved response times for service requests.
- Managed inventory of spare parts, optimizing supply chain processes and reducing costs.
Field Service Engineer
MXR Imaging
Reno, NV
10.2018 - 06.2023
- Repaired, installed and serviced. Several X-ray, veterinarian systems throughout Northern Nevada.
- Diagnosed and resolved technical issues in imaging equipment to ensure optimal performance.
- Conducted routine maintenance and system upgrades on medical imaging devices to enhance reliability.
- Collaborated with cross-functional teams to streamline service processes and improve customer satisfaction.
- Trained junior engineers on troubleshooting techniques and best practices for equipment maintenance.
Test Technician
Varian Medical Systems
Salt Lake City, UT
08.2015 - 10.2018
- Tested and troubleshoot of flat panel detectors x-ray systems. Worked with R&D testing running various tests on x-ray tubes.
- Developed comprehensive documentation for testing processes, ensuring clarity and consistency across teams.
- Implemented new testing methodologies that reduced error rates and improved overall product performance.
- Supported engineering teams in making data-driven decisions by providing timely and accurate test results.
- Conducted tests on electronic components, products, assemblies and systems to determine functional performance.
Education
Bachelor of Science - Electrical Engineering and Communications Technology
ITT Technical Institute
Murray, UT03-2016
Associate of Applied Science - Computer and Electronics Engineering Technology
ITT Technical Institute
Murray, UT06-2014
Skills
- Electronics & Mechanics
- Built and tested digital and analog circuits, AM/FM receivers and transmitters, AC & DC circuits, amplifiers, timers, and oscillators
- Troubleshoot AC & DC circuits, identifying faulty components; power supplies; oscillator and timer circuits; and logic circuits to the component level
- Utilized testing equipment including Oscilloscope, Frequency Generator, Pulse Generator, DMM, AC and DC power supplies
- Measured and determined frequency responses for high, low, and band pass filters
- Read basic digital schematics and determined outputs based on inputs
- Solved and evaluated mathematical expressions used in basic science and electronics
- Installed and inspected components, final products inspections
- Troubleshot repairs and maintenance
- Proficient in soldering
- Motors, Firmware debug and install
- Computers
- Installed and configured operating system utilities, programs and hardware, C, PLC, C
- Analyzed microcomputer system performance by utilizing information from system diagnostics
- Provided computer technical support, office support and dispatching
- Professional
- Proven customer service and supervisory skills, professional and patient demeanor
- Utilized time management and organizational skills to ensure quality performance
- Excellent oral and written communication skills
- Stellar attendance in both school and work settings
- Excellent problem-solving skills
- 5S and 6S processes
- Lean manufacturing
- Troubleshooting and repair
- Service documentation
- Equipment installation
- Remote support
- On-site support
- System diagnostics
- Customer service management
- Field operations management
- Project management
- Mechanical troubleshooting
- Preventive Maintenance
- Schematic reading
- Software installation
- Network maintenance
- Instrumentation calibration
- Control systems
- Safety meetings
- Customer management
Timeline
Field Service Engineer II
Philips Healthcare
06.2023 - Current
Field Service Engineer
MXR Imaging
10.2018 - 06.2023
Test Technician
Varian Medical Systems
08.2015 - 10.2018
Associate of Applied Science - Computer and Electronics Engineering Technology
ITT Technical Institute
Bachelor of Science - Electrical Engineering and Communications Technology
ITT Technical Institute