Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paulina Ortega

Rochelle

Summary

Dedicated individual with team player attitude with over with 5.5+ years of work experience and proven knowledge of troubleshooting, diagnostics, and preventive maintenance in Robotics. Aiming to improve healthcare outcomes through innovation and bold strategies.

Professional with strong technical acumen and hands-on experience in field services. Adept at troubleshooting, maintaining, and repairing complex systems and equipment. Strong team collaborator focused on achieving results and adapting to changing needs. Skilled in diagnostics, customer support, and technical documentation.

Overview

11
11
years of professional experience

Work History

Field Service Engineer II

Omnicell
02.2021 - Current
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Performed corrective and preventive maintenance on equipment.
  • Troubleshoot mechanical and electrical failures to a component level
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Repair and installation of electro-mechanical and automation equipment.
  • Regularly communicate with director level nursing and pharmacy staff
  • Completed documentation in accordance with FDA Class II medical Device regulatory
  • Conducted technical tasks associated with automated IV compounded class II medical device products.
  • Scheduled service calls according to customer location and urgency of need.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Assembly Line Leader

WestRock
06.2019 - 08.2019
  • Optimized safety and productivity by regularly cleaning and organizing work zones
  • Operated all packing machinery safely to reduce workplace accidents
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging
  • Assigned employees tasks to complete order on time
  • Trained new employees
  • Performed quality checks on finish products to verify costumer specifications

Shift Manager

Taco Bell
04.2014 - 08.2018
  • Kept employees operating productively and working on task to meet business and customer needs
  • Trained new employees
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Money Management
  • Supervised opening procedures and closing shifts
  • Perform Inventory counts
  • Ensure superior customer service by resolving customer issues and ensuring associates provide excellent customer care

Education

Bachelor of Science (B.S.) - Electrical Engineering, Biomedical Engineer

Northern Illinois University
DeKalb, IL
08.2020

Skills

  • Remote support and On-site support
  • Troubleshooting and repair
  • Automation robotics/ equipment
  • FDA Class II medical device automation equipment
  • Robotics
  • Experience working in both hospital and clean rooms
  • Tableau and Agile
  • Microsoft-Word, PowerPoint, Excel
  • C and python language
  • strong computer skills
  • Maintenance and repair medical devices
  • Denso and Fanuc robotic arms
  • Quality documentation experience

Languages

Spanish
Native or Bilingual

Timeline

Field Service Engineer II

Omnicell
02.2021 - Current

Assembly Line Leader

WestRock
06.2019 - 08.2019

Shift Manager

Taco Bell
04.2014 - 08.2018

Bachelor of Science (B.S.) - Electrical Engineering, Biomedical Engineer

Northern Illinois University

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Paulina Ortega