Kevin Knoll
Sunnyvale,CA
Summary
Field service engineer with experience installing, troubleshooting, repairing, and calibrating laboratory and bioprocess equipment. Drive testing and documentation deliverables and support SOP updates through structured reviews and technician training.
Recognized as highest-rated Sartorius FSE in North America based on customer feedback in Q4 2025 and Q1–Q2 2026.
Among a small, select group to lead new CRM project in August 2026
Overview
1
1
Certification
18
18
years of professional experience
Work History
Field Service Engineer II
Sartorius Stedim Biotech
Sunnyvale, California
09.2025 - Current
- Lead on project for new equipment to assist with specific field functions. Project included major and minor testing such as rigorous multi-day tests to determine viability of product. Data was acquired during testing such as temp, humidity and co2 which was then compiled into a slide deck with a full report of test results and side by side comparison to other product. As of October 15, 2026, project and product is being tested globally.
- Lead on project based on soft skills for field engineers. This included slide deck creation and presentation to 10+ engineers and management.
- Improved workflow quality with customers and team members by setting example and supporting clear communication.
- Trained newer employees on additional repairs and procedures through direct shadowing and guidance.
- Reviewed SOPs with colleagues to strengthen understanding of correct procedures.
- Partnered with colleagues on testing practices to explain test failures and next steps for corrections.
- Assisted colleagues on-site with complex tasks to ensure efficient problem resolution. to colleagues with complex tasks such as log review and on-the-spot repairs.
- Installed Sartorius bioprocess equipment at customer locations, ensuring all systems were ready for use. at customer sites and confirmed operational readiness.
- Collaborated with teams to diagnose equipment faults, facilitating timely service restoration. and returned service for production and research teams.
- Calibrated instruments and checked compliance with Sartorius quality standards.
- Recorded details of service visits, repairs, and parts usage for accurate field records., repairs, and parts usage in field records.
- Worked with customers and internal support teams to arrange service schedules.
- Inspected installed systems and resolved technical issues during on-site visits.
- Supported troubleshooting, repair, and maintenance of computer systems and equipment at customer locations.
- Repaired and calibrated systems and equipment after installation.
- Created technical solutions to resolve customer issues.
- Provided on-site installation and setup of hardware, software, and related peripherals for customers.
- Delivered on-site service, installed new systems, and escalated customer complaints.
- Identified engineering issues and documented solutions for future reference.
- Responded promptly to customer inquiries by phone or email.
- Built strong customer relationships through professional, friendly interaction.
FIELD SERVICE ENGINEER
Sartorius Stedim Biotech
Boston, MA
01.2024 - 09.2025
- Supported onsite installation changes and routine maintenance for systems and equipment.
- Checked faulty equipment, reviewed reports, and analyzed customer complaints to find sources of malfunction.
- Took apart and reassembled complex machinery to repair or replace worn or damaged components.
- Improved customer satisfaction by resolving technical issues quickly and accurately.
- Assisted installation projects by giving technical guidance for proper setup and machinery alignment.
- Maintained accurate records for equipment history, warranty claims, and service reports.
- Worked with engineering teams during product development to share field service feedback.
- Scheduled service visits based on customer location and urgency.
- Built strong customer relationships through clear communication and consistent follow-up on open issues.
- Completed routine equipment inspections to catch issues before costly repairs or downtime.
- Managed tools, parts inventory, and machine manual library.
- Provided technical support to troubleshoot, repair, and maintain hydraulic, mechanical, and electrical systems.
- Improved workflow processes to reduce downtime and increase field productivity.
- Checked safety practices and PPE condition.
- Performed detailed diagnostics to find root causes and apply effective fixes.
- Tested equipment performance and showed customers operation and servicing procedures.
- Provided remote support for clients with technical issues, resolving problems quickly without onsite visits.
- Delivered training sessions for clients, building confidence with advanced equipment.
- Built preventive maintenance plans tailored to client needs, extending equipment life and reducing disruptions.
- Verified equipment performance and demonstrated operation and servicing best practices.
- Improved equipment reliability through thorough field repairs and maintenance tasks.
- Partnered with cross-functional teams to support integration of new technologies and systems.
- Handled 100+ incoming calls, emails, and Teams messages per day.
- Tracked inventory closely and ordered parts on time to avoid service delays.
- Prioritized competing client requests while maintaining high-quality work output.
- Updated assigned machines according to manufacturer specifications.
- Recommended design changes, upgrades, and replacements to improve system performance.
- Managed administrative tasks including customer service logs and internal service records.
- Advised clients on equipment use best practices to support longer life and stronger efficiency.
- Coordinated communication between office personnel, subcontractors, and customers.
- Promoted safe work practices by following strict safety protocols and reinforcing best practices across team members.
- Supported sales teams with pre-sales consultations to tailor product offerings to client needs.
- Expanded customer loyalty through personalized training on new equipment, helping clients use technology effectively.
- Installed Sartorius bioprocess equipment at customer sites.
- Calibrated field instruments using company service procedures.
FIELD SERVICE TECHNICIAN II
AL-TAR Services Inc
Winchester, MA
10.2022 - 01.2024
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Discussed and recommended service options with customers and explained costs involved.
- Developed and implemented customized service plans to meet customer needs.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $30000
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
RESIDENTIAL CONSTRUCTION LABORER
Miscellaneous
Bay Area, CA
03.2014 - 07.2022
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Followed blueprints and diagrams to complete projects according to specifications.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Operated power equipment to move materials and promote job efficiency.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
- Observed safety regulations on job sites to minimize accidents.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Used variety of hand and power tools to complete tasks.
PIPETTE TECHNICIAN
AL-TAR Services Inc
Sunnyvale, CA
02.2009 - 08.2013
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Diagnosed equipment failures for AL-TAR Services field operations.
Education
High School Diploma -
Homestead High School
Cupertino, CA05-2005
Skills
- Customer service management
- Field operations management
- Project management
- Technical support (remote and on-site)
- Customer service expertise
- Soft skills proficiency
- Equipment installation, repair and calibration
- Troubleshooting and diagnostics
- Service documentation
- Technical analysis
- Issue escalation strategies
- System diagnostics
Certification
- Octet BLI (large and small system)
- IncuCyte S and C platform
Timeline
Field Service Engineer II
Sartorius Stedim Biotech
09.2025 - Current
FIELD SERVICE ENGINEER
Sartorius Stedim Biotech
01.2024 - 09.2025
FIELD SERVICE TECHNICIAN II
AL-TAR Services Inc
10.2022 - 01.2024
RESIDENTIAL CONSTRUCTION LABORER
Miscellaneous
03.2014 - 07.2022
PIPETTE TECHNICIAN
AL-TAR Services Inc
02.2009 - 08.2013
High School Diploma -
Homestead High School