Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Mendez

Austin

Summary

Experienced with managing multiple assignments in fast-paced environments. Utilizes strong organizational and communication skills to ensure timely and efficient task execution.

Professional with significant experience in contingent workforce roles, consistently delivering impactful results. Strong focus on team collaboration and adapting to policy changing needs.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Contingent Worker - IRT Analyst

Accenture Flex
12.2022 - Current
  • Currently on the Incident Response Team where we evaluate emergency requests submitted by Law Enforcement from all over the world. The client: FB/IG/WA.
  • Nature of cases range from: Suicide, Child Safety, Terrorist Activity and Missing/Kidnapped victims.
  • If the emergency request aligns with the emergency disclosure policy requirements being imminent, credible and specific. We then provide the IP locations to LE in order to solve their on-going investigation.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Conducted in-depth market analysis to identify trends related to channel abuse and falsified documentation.

Intellectual Property Analyst

BC Forward
10.2019 - 11.2022
  • Researched Knowledge Base intel and abided by the Legal Contron provided in order to determine a calculated resolution.
  • Created 24 hour safety tasks. Ensured the safety tasks were completed before the 24 hour deadline.
  • Helped new-comers in the confusion chat to comprehend and utilize the intellectual property guidance and tools to increase productivity and efficiency.


  • Ensured regulatory compliance by staying up-to-date on industry laws and guidelines related to intellectual property.
  • Enhanced client satisfaction with timely and accurate analysis reports.
  • Maintained high volume queues ranging from Copyright, Trademark, Counterfeit and Ads workflow.

Legal Liaison

General Motors (Alorica)
02.2016 - 02.2019
  • Negotiated a cash solution or finalized a buy back.
  • Communicated with multiple law firms and car dealerships.
  • Researched and applied the Lemon Law according to the state.
  • Evaluated and distributed in-coming cases to their designated region.
  • Managed a high volume caseload.

Overnight Stock Controller

H.E.B.
01.2013 - 12.2016
  • Down - stacked pallets in the back dock area in order to organize them to their assigned aisles.
  • Managed stock rotation goals.
  • Stocked grocery shelves in an efficient and fast pace.
  • Lead an overnight team.

Education

High School Diploma -

South Grand Prairie High School
Grand Prairie, TX
05.2006

Certified Pharmacy Technician - undefined

Southern Careers Institute
Austin, TX
06.2010

Skills

  • Time Management
  • Multitasking
  • Adaptability
  • Trust and Safety Analytical experience
  • Excellent Communication (English)
  • Microsoft Office
  • Microsoft Excel
  • Strong work ethic
  • Microsoft Power Point
  • Attention to detail

Timeline

Contingent Worker - IRT Analyst

Accenture Flex
12.2022 - Current

Intellectual Property Analyst

BC Forward
10.2019 - 11.2022

Legal Liaison

General Motors (Alorica)
02.2016 - 02.2019

Overnight Stock Controller

H.E.B.
01.2013 - 12.2016

Certified Pharmacy Technician - undefined

Southern Careers Institute

High School Diploma -

South Grand Prairie High School

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