Andrew Miller
The Bronx,NY
Summary
Results-driven professional with extensive experience at RF CUNY, specializing in technical support and project management. Proven track record of enhancing system functionalities and guiding diverse programs and providers to achieve optimal outcomes. Strong coordination abilities and expertise in spreadsheet development contribute to successful project execution and stakeholder satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Voucher & Technical Support Project Assistant
RF CUNY
New York, NY
03.2024 - Current
- Guided programs and providers through setting up CAPS Online accounts.
- Resolved technical issues and provided technical support to programs and providers on the CAPS Online Attendance Platform System through email, live chat, and phone.
- Educated programs and providers on system functionalities for better usage and understanding.
- Effectively relayed necessary data to site developers in response to widespread technical problems.
- Assisted in outreach for attendance resubmission post-resolution of mass technical issues.
- Coordinated Zoom webinars for ACS providers and programs to master the CAPS Online system, and for potential stakeholders to outline the process of becoming a licensed ACS provider or program.
- Oversee client applications and assist them with gathering the correct documentation, completing the application, and submitting their application to become an ACS provider or program.
- Led outreach and recruitment to over 2,000 licensed daycare owners to become ACS providers or programs.
- Contributed to the development of instructional documents for incoming ACS providers and programs.
- Supervised a small team of employees who provided technical support to ACS providers and programs.
- Managed aggregation of webinar results for quarterly reviews.
Computer Technician
Self-employed
The Bronx, NY
01.2015 - Current
- Engineered custom-built high-performance desktop systems.
- Executed technical troubleshooting for computer hardware and software issues.
- Conducted thorough analysis, diagnosis, and repair on various electronic devices. (computers, laptops, tablets, phones, gaming consoles, and handheld gaming devices.)
- Skilled in troubleshooting operating system errors on Windows and Mac.
- Executed installation, maintenance, and repair tasks for intricate internal computer hardware and diverse software applications.
Technical Assistant Specialist
RF CUNY
New York, NY
07.2022 - 03.2024
- Guided programs and providers through setting up CAPS Online accounts.
- Resolved technical issues and provided technical support to programs and providers on the CAPS Online Attendance Platform System through email, live chat, and phone.
- Educated programs and providers on system functionalities for better usage and understanding.
- Effectively relayed necessary data to site developers in response to widespread technical problems.
- Assisted in outreach for attendance resubmission post-resolution of mass technical issues.
Eddies Plumbing
Plumber Apprentice
Yonkers, NY
01.2013 - 06.2019
- Collaborated with various teams while managing independent projects.
- Mounted valves, hangers, supports, and flanges within piping systems.
- Skilled in installing PVC pipes, copper lines, flexible hoses, sewage pumps, drainage pumps, hot water heater tanks, and dishwashers.
- Experienced in furnace repair, replacement of cracked or broken pipes, and multi-valve replacements.
- Proficient in executing high-quality soldering and welding tasks.
92A Automated Logistical Specialist
Army National Gaurd
Columbia, SC
04.2012 - 07.2012
- Basic Combat Training
Human Resources Assistant
Macys Herald Square
New York, NY
06.2008 - 08.2008
- Streamlined secretarial work, including filing and schedule management.
- Ensured efficient office operations by managing outgoing and incoming mail, as well as handling paperwork.
- Coordinated orientation for new employees, managing necessary documentation in HR database.
Education
Bachelor of Science - Business Management
CUNY School of Professional Studies
New York, NY05-2023
Associate of Arts - Liberal Arts
Bronx Community College
Bronx, NY01-2020
Skills
- Spreadsheet development
- Coordination of meetings for senior leadership and stakeholders
- Telephone etiquette
- Information gathering
- Database navigation and entry
- Team support
- Project management
- Meeting scheduling
- Presentation development
- Proficient in Microsoft Word, Excel, and PowerPoint
- Building and sustaining work relationships
Certification
- Google Cybersecurity Certificate 11/2023
Accomplishments
- ACE Mentorship (2023)
- Accelerated Study in Associate Programs (ASAP)
References
References available upon request.
Timeline
Voucher & Technical Support Project Assistant
RF CUNY
03.2024 - Current
Technical Assistant Specialist
RF CUNY
07.2022 - 03.2024
Computer Technician
Self-employed
01.2015 - Current
Eddies Plumbing
Plumber Apprentice
01.2013 - 06.2019
92A Automated Logistical Specialist
Army National Gaurd
04.2012 - 07.2012
Human Resources Assistant
Macys Herald Square
06.2008 - 08.2008
Bachelor of Science - Business Management
CUNY School of Professional Studies
Associate of Arts - Liberal Arts
Bronx Community College
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