Andrew Minga
Network Operations Manager
Brandon,MS
Summary
Seasoned System Administrator with 11-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in software deployments, network buildouts and data security. Hardworking and passionate career technician with strong organizational skills eager to help a team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Network Operations Manager
Mississippi Emergency Management Agency
11.2021 - Current
- Drafted network configuration backup process policies to support disaster recovery.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Planned and implemented upgrades to system hardware and software.
- Researched and recommended new technologies and strategies for improving system performance.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Customer Support Engineer
Netlink Voice
12.2019 - 10.2021
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Trained customers to use and maintain equipment to reduce service issues.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Explained complex technology-related issues in understandable terms to customers.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
IT Director
Cognos Consultants
01.2014 - 11.2019
- Managed IT for seven long-term care facilities, two assisted living and three office suites
- Managed and coordinated takeover and rebuild of acute hospital IT infrastructure
- Conversion of EHR systems to a new fully electronic EHR
- Conversion and rebuild of networking infrastructure including server, workstation, networking and security systems
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Oversaw development and implementation of improvements to support and network operations.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
IT Services Technician
Golden Age Nursing Home
12.2011 - 12.2013
- Supported all IT services including EHR systems
- Lead project to convert all systems from outdated OS systems and hardware to modern infrastructure including server/client and full network conversion to modern standards
- Coordinated full implementation of EHR system from paper charts
- Assisted with HIPPA and Environmental Compliance
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Recommended new and replacement hardware and software purchases.
Education
Associate of Applied Science - Computer Networking
Mississippi Delta Community College
Moorhead, MS05.2012
Skills
- Experience with Fortinet, Unifi, XCP-ng, VMware, Meraki, Mikrotik and Watchguard
- Server Management
- VMware
- Systems Patching
- Business Continuity Plans
- Voice Over IP
- Disaster Recovery Operations
- Network Hardware and Software Maintenance
- Monitoring Tools
- Documentation
- Data Backups
- Confidential Records Management
- Google Workspace/G-Suite
- Office365
References
Bob Buseck, Executive Director
Mississippi Coding Academies
(601) 597-8351 | bob.buseck@mscoding.org
Bronco Horvath, Senior Network Engineer
Netlink Voice
(601) 966-6581 | bhorvath@netlinkvoice.com
Shannon Storms, IT Director
Greenwood Consolidated School District
(601) 299-5076 | sstorms@glcsd.org
Timeline
Network Operations Manager
Mississippi Emergency Management Agency
11.2021 - Current
Customer Support Engineer
Netlink Voice
12.2019 - 10.2021
IT Director
Cognos Consultants
01.2014 - 11.2019
IT Services Technician
Golden Age Nursing Home
12.2011 - 12.2013
Associate of Applied Science - Computer Networking
Mississippi Delta Community College