Dependable, successful, and fast-paced providing high-quality customer service to guests. Adaptable with expertise in personnel development, team collaboration and resolving issues with customers, staff, and management.
Overview
5
5
years of professional experience
Work History
Server
Flying Fish Public Market & Grill
05.2023 - 08.2023
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Captain George's Seafood Buffet
05.2022 - 08.2022
Handled cash transactions accurately, contributing to balanced daily financial reports.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Landscaper
Iron Goat Landscaping
03.2018 - 10.2020
Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Implemented efficient scheduling practices for timely completion of projects, resulting in increased client referrals.
Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
Education
Bachelor of Science - Tourism Management
University of South Carolina - Columbia
Columbia, SC
12.2024
Skills
Communication
Problem-Solving
Adaptability
Customer Service
Timeline
Server
Flying Fish Public Market & Grill
05.2023 - 08.2023
Server
Captain George's Seafood Buffet
05.2022 - 08.2022
Landscaper
Iron Goat Landscaping
03.2018 - 10.2020
Bachelor of Science - Tourism Management
University of South Carolina - Columbia
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Manager and Bartender at Flying Fish Bar and GrillManager and Bartender at Flying Fish Bar and Grill