Andrew Mitchell

Work one-on-one with members who are victims of identity theft. My goal is to close out fraudulent accounts and inquiries. I work closely with the credit bureaus and other banks.

• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
• Mentored junior team members, fostering a positive work environment and encouraging professional growth.
• Established strong relationships with key clients, resulting in high levels of retention and loyalty.
• Evaluated employee performance regularly, providing constructive feedback to promote ongoing professional development.
• Implemented quality assurance measures to ensure the highest level of customer service at all times.
• Analyzed customer feedback data to identify trends and develop targeted improvement initiatives.

• Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
• Counted all physical inventory and generated department audit reports.
• Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
• Enhanced overall warehouse efficiency with meticulous organization and proper storage of items.
• Provided training to new team members on audit procedures, fostering a productive work environment through skill development.
• Ensured compliance with company policies and regulatory requirements during all phases of the auditing process.
• Established strong working relationships with suppliers/vendors ensuring timely communication of any inventory-related issues.