Andrew Mitchell

Plano,TX

Summary

Dedicated marina management professional with extensive experience overseeing ship store and fuel dock operations at Safe Harbor Pier 121, the company's largest location. Proficient in team leadership, customer service excellence, and operational efficiency. Holds a 10-Hour Shipyard Maritime Compliance & Safety certification and an Intermediate Marina Management certification from the Association of Marina Industries. Currently pursuing a PBO captain license to further enhance maritime expertise.

Overview

years of professional experience

Certification

Work History

Fuel Dock/Retail Manager

Safe Harbor Pier 121

Lewisville, TX

01.2021 - Current

Lead a team of dockhands, ensuring efficient marina operations and exceptional customer service
Implemented technological advancements to transition from paper-based methods to digital systems, enhancing operational efficiency
Streamlined vendor operations for inventory management, resulting in a reduction in processing time
Conducted comprehensive training programs for staff on point-of-sale (POS) and inventory management software
Recognized for outstanding customer service training, contributing to a significant increase in positive Google reviews

Assistant Manager

Freedom Boat Club

Lewisville, TX

06.2019 - 08.2021

Collected and protected data, ensuring compliance with company policies and regulations
Trained members and employees on safe vessel operation, promoting safety and compliance
Demonstrated effective communication and sales skills, contributing to membership expansion and satisfaction

Education

Associate Degree - Cyber Security

Saint Leo University

Saint Leo, FL

10.2022

Skills

Excellent verbal and written communication
Exceptional customer service orientation
Strong team collaboration and leadership
Proficient in security systems and IT management

Effective project coordination and delegation
Relationship building and networking
Experience with Microsoft Office Suite
Knowledge of programming languages

Certification

10-Hour OSHA Shipyard Maritime Compliance & Safety Certified
Intermediate Marina Management Certification (IMM), Association of Marina Industries (AMI)

Additional Information

Actively pursuing a PBO captain license to further enhance maritime leadership capabilities., Demonstrated ability to adapt and thrive in fast-paced, dynamic environments., Committed to continuous professional development and excellence in marina management.

References

References available upon request.

Timeline