ANDY SHADWICK

I am looking to use my skills as a Manager. I have the skills and knowledge for the Operations Manager. Skilled in supervising up to 60 employees, scheduling, Payroll. I utilize my special training in Observation. I have utilize it in watching work flow, employees team work and flow, That way I make better decisive moves in preparing for the daily operations.

• Manages warehouse space allocated for the department, monthly inventory counts in the warehouse and maintenance vehicles as required by the company and check in and out of all materials by technicians.
• Manages inventory ordering of chemicals and parts for scheduled jobs, confirmation of best price and vendor for purchasing, and control of inventory until checked out by technician.
• Maintains knowledge of current industry standards relating to swimming pool maintenance and repair.
• Ensures compliance with federal, state, local, and organizational laws, regulations, guidelines, and best practices, including those related to safety and health, as they apply to the department or work performed.
• Directs dispatching and routing activities and tracks transportation vehicles to ensure compliance and efficiency.
• Manages and directs lead technicians or administrative assistance as assigned to the department.
• Handles communication with clients via phone, email, and text to establish new business, respond to further requests for service and to manage customer expectations, satisfaction, and concerns.
• Manages customer assignment to routes, assignment and execution of part replacement or delivery, and assignment of specialty service to ensure compliance with department expectation and pricing guidelines.
• Customer satisfaction.