Andrew Moore
Raleigh,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Lead REMS Coordinator
Biogen
04.2024 - Current
- Experienced involvement in various collaborative projects alongside diverse teams, such as PS DE&I Team and PS Health-cloud Team.
- Supported team members in devising improved work methodologies and enhancing productivity.
- Conducted one-on-one sessions with coworkers during absence of management.
- Issued reports and team updates during absence of management,
Risk Evaluation and Mitigation Coordinator
Biogen
04.2018 - 04.2024
- Collaborated with field team members and nurses to gather necessary documentation for patients.
- Collaborating with healthcare providers, patients, and other stakeholders for REMS understanding and compliance.
- Participating in audits and inspections related to REMS.
- Ensuring all REMS activities are documented and records are maintained as per regulatory requirements.
Unit Coordinator
McKesson
03.2016 - 04.2018
- Acting as a liaison between the call center and other departments, facilitating effective communication and collaboration.
- Handling administrative tasks such as ordering supplies and managing inventory.
- Ensuring compliance with company policies and regulatory requirements.
- Assisting in the training and orientation of new staff members.
- Supervised a team of 17 Customer Service Professionals
Team Lead
Affordable Dentures
04.2014 - 03.2016
- Supervised 12 Patient Service Specialists.
- Trained employees and delivered group presentations in addition to 1-on-1 training.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Master Of Business Administration - Human Resources
Southern New Hampshire University
Hooksett, NH09.2023
Bachelor Of Business Administation - Project Management
Southern New Hampshire University
Hooksett, NH10.2020
Skills
- Staff Training
- Leadership
- Verbal and Written Communication
- Strategic Problem-Solving
- Customer Accounts Management
Timeline
Lead REMS Coordinator
Biogen
04.2024 - Current
Risk Evaluation and Mitigation Coordinator
Biogen
04.2018 - 04.2024
Unit Coordinator
McKesson
03.2016 - 04.2018
Team Lead
Affordable Dentures
04.2014 - 03.2016
Master Of Business Administration - Human Resources
Southern New Hampshire University
Bachelor Of Business Administation - Project Management
Southern New Hampshire University
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