Andrew Moore
Abilene
Summary
Experienced with diagnosing and resolving hardware and software issues to maintain optimal system performance. Utilizes in-depth knowledge of technical support protocols to ensure efficient problem resolution and user satisfaction. Track record of fostering positive user interactions and maintaining robust operational systems through effective troubleshooting and communication skills.
Overview
6
6
years of professional experience
Work History
Technical Support Analyst
Abilene Christian University
06.2024 - Current
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
Helpdesk Support Technianaon
Abilene Christian University
04.2022 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
IT Lab Supervisor
South Plains College
01.2019 - 12.2021
- Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
- Mentored junior staff members to foster professional growth, skill development, and career advancement opportunities within the organization.
- Maintained equipment and facilities in good working order.
- Facilitated troubleshooting efforts during unexpected challenges or crises while maintaining composure under pressure.
Education
Associate of Applied Science - Computer Information Systems
South Plains College
Levelland05-2021
Skills
- Remote technical support
- Data analysis
- Software installation
- Hardware configuration
Timeline
Technical Support Analyst
Abilene Christian University
06.2024 - Current
Helpdesk Support Technianaon
Abilene Christian University
04.2022 - 06.2024
IT Lab Supervisor
South Plains College
01.2019 - 12.2021
Associate of Applied Science - Computer Information Systems
South Plains College
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