ANDREW MOORE
Abilene,texas
Summary
Results-driven IT professional with extensive experience in diagnosing and resolving hardware and software issues to ensure optimal system performance. Possesses a strong command of technical support protocols, facilitating efficient problem resolution and enhancing user satisfaction. Proven ability to cultivate positive user interactions while maintaining robust operational systems through exceptional troubleshooting and communication skills. Committed to leveraging technical expertise to drive continuous improvement and support organizational goals.
Overview
7
7
years of professional experience
Work History
Technical Support Analyst
Abilene Christian University
06.2024 - Current
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Prepared technical responses to requests for quotes, assigning costs, timeframes, and alternative solutions.
Helpdesk Support Technician
Abilene Christian University
04.2022 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
IT Lab Supervisor
South Plains College
01.2019 - 12.2021
- Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
- Mentored junior staff members to foster professional growth, skill development, and career advancement opportunities within the organization.
- Maintained equipment and facilities in good working order.
- Facilitated troubleshooting efforts during unexpected challenges or crises while
Education
Associate of Applied Science - Computer Information Systems
South Plains College
Levelland, TX05-2020
Skills
- Remote technical support
- Software installation
- Data analysis
- Hardware configuration
- Application support
- Debugging
- Technical issue analysis
Timeline
Technical Support Analyst
Abilene Christian University
06.2024 - Current
Helpdesk Support Technician
Abilene Christian University
04.2022 - 06.2024
IT Lab Supervisor
South Plains College
01.2019 - 12.2021
Associate of Applied Science - Computer Information Systems
South Plains College
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