Andrew Moreno
Buena Park,CA
Summary
Dedicated and driven professional with experience in physical therapy support, marketing, and sales. Committed to adding value through positivity, perseverance, and productivity to the team. Skilled in fostering relationships, managing multiple tasks, and creating a welcoming, professional atmosphere for clients.
Overview
8
8
years of professional experience
Work History
Physical Therapy Aide / Marketing and Sales
Hope Physical Therapy
Fountain Valley, CA
07.2017 - Current
- Assisted in the successful operation of a busy clinic, maintaining and managing over 100 patients daily
- Built strong relationships with patients, ensuring a comfortable, at-home experience in the clinic
- Cultivated partnerships with hospitals and medical professionals to expand the clinic’s network and outreach
- Educated and guided patients on exercises to promote confidence and autonomy in managing their health at home
- Provided compassionate and professional support while scheduling patients, managing patient flow, and handling insurance inquiries
- Assisted therapists in managing patient care, overseeing up to six patients simultaneously with four or more therapists on site
Sales Advisor / Service Representative
24 Hour Fitness
Orange and Cypress, CA
06.2016 - 09.2020
- Occasionally managed club operations independently, handling cash transactions and responding to customer inquiries
- Addressed customer comments and complaints with professionalism and empathy, fostering a positive member experience
- Promoted sales by introducing deals, membership options, and training packages to help members achieve their goals
- Handled billing inquiries confidently, navigating CRM systems to convert leads into loyal members
- Created a welcoming, hospitable environment, establishing rapport and connections to make members feel valued
Education
Bachelor of Science - Kinesiology
California State University, Fullerton
Fullerton05.2019
Associate in Arts Transfer Degree - Kinesiology
Fullerton College & Cypress College
09.2016
Skills
- Health and Fitness Knowledge: strong background in kinesiology, fitness, training, and exercise instruction
- Patient relations: building rapport with patients, and creating a welcoming environment
- Sales and marketing: Proficient in promoting series, handling sales transactions, and converting leads into loyal customers
- Scheduling and Organizing: Efficiently manages schedules, patient flow, and clinic logistics
- Basic insurance knowledge: familiar with insurance procedures to support patient care
- CRM Proficiency: Proficient in CRM systems to drive member engagement and sales
- Customer Service: Experienced in addressing customer inquiries and resolving complaints with empathy
Timeline
Physical Therapy Aide / Marketing and Sales
Hope Physical Therapy
07.2017 - Current
Sales Advisor / Service Representative
24 Hour Fitness
06.2016 - 09.2020
Bachelor of Science - Kinesiology
California State University, Fullerton
Associate in Arts Transfer Degree - Kinesiology
Fullerton College & Cypress College
Similar Profiles
Tabita VancsekTabita Vancsek
PATIENT COORDINATOR; TEAM LEAD at BROOKS PHYSICAL THERAPYPATIENT COORDINATOR; TEAM LEAD at BROOKS PHYSICAL THERAPY
Stephanie BarrettStephanie Barrett
Rehabilitation Technician at Arrow Physical Therapy and Alliance Physical Therapy Partners LLCRehabilitation Technician at Arrow Physical Therapy and Alliance Physical Therapy Partners LLC
Roberto LopezRoberto Lopez
Office Manager at Bayonne Physical Therapy Dba Golden Gate PhysicalOffice Manager at Bayonne Physical Therapy Dba Golden Gate Physical