Andrew Morrison
Philadelphia,PA
Summary
Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Lowes
St. Petersburg, FL
06.2020 - 04.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Assisted with training new specialists
General Manager
Books-A-Million Inc.
Spring Hill, TN
11.2018 - 04.2020
- Hired, delegated, and reviewed sales staff performance and provided comprehensive coaching.
- Reviewed performance data to monitor and measure productivity, goal progress, and activity levels.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated merchandise and displays to feature new products and promotions.
- Managed and monitored weekly truck deliveries and returns.
- Attended off-site company management training.
Assistant General Manager
GameStop
Memphis And Murfreesboro, TN
06.2016 - 08.2018
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Coached the team on effective upselling and cross-selling methods.
- Communicated clear expectations and goals to each team member.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Built relationships with customers to increase likelihood of repeat business.
- Interviewed new job applicants.
Apparel Sales Associate
Dick's Sporting Goods
Franklin, TN
10.2015 - 03.2016
- Maintained organization of apparel products on the sales floor in accordance with marketing expectations.
- Processed transactions at registers as "backup" for the register team.
- Processed inbound apparel shipments in the stock room.
- Completed orders for guests needing products not in stock.
Education
Bachelor of Arts - Video Game Production
Sanford Brown College
Orlando, FL05.2014
Skills
- Exceptional interpersonal communication
- Effective leader
- Staff training/development
- Operations management
- Sales expertise
- Conflict resolution
- Employee scheduling
- Fast typist
- Personable and approachable
- Patient
- Strong work ethic
Timeline
Sales Specialist
Lowes
06.2020 - 04.2022
General Manager
Books-A-Million Inc.
11.2018 - 04.2020
Assistant General Manager
GameStop
06.2016 - 08.2018
Apparel Sales Associate
Dick's Sporting Goods
10.2015 - 03.2016
Bachelor of Arts - Video Game Production
Sanford Brown College