Andrew Mullins
Portland
Summary
Here's the deal... Normally these spots have a lot of buzzwords that no one reads, so lets not do that.
What I find most fulfilling in a job is being able to contribute to the growth of the company. If that means passing out brochures door to door in a effort to raise brand awareness, learning new software, or capitalizing on my ability to learn about a product in a way that I can easily sell to the end user, then that is exactly what i want to do. Learning and Growing in a successful company is my end goal.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Supervisor
Ebara Technologies
02.2022 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Facilitated communication between office personnel, subcontractors, and customers.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
- Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
- Spearheaded process improvement initiatives to reduce service costs.
Safety Director
diesel auto express llc
01.2021 - 02.2022
- Trained and mentored Driver employees in safety practices and evaluation procedures.
- Promoted culture of safety dedicated to maintaining maximum productivity.
- Created and compiled all safety training procedures into manuals to disseminate to all staff members.
- Minimized safety infractions 70% through teaching and training in risk management, record keeping, hazard identification and quality assurance.
- Held safety training and traffic safety instructional courses which led to marked improvements in safety culture across personnel groups.
- Authored, coordinated and delivered mass educational briefings focused on occupational mishap trends and prevention.
General Manager
Roadrunner Services LLC
02.2020 - 04.2020
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Trained over 100 employees on business principles, best practices, protocol and system usage.
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Operations Manager
Vestar LLc
08.2015 - 01.2020
- As manager and operations director of Vestar LLC, i handled the vast majority of claims for all projects.
- Including writing estimates and handling turn key insurance claims for all projects, and overseeing them to completion.
- Personally managed over 200 full construction projects as well as writing initial supplement of the full scope of work.
- Daily use of Xactimate eventually led to my desire to achieve my status as a Licensed All Lines Adjuster.
- Operated as a field Claims Adjuster for MadSky MRP as a daily activity for repair lead generation with owner Gene Kroc.
Desk Writer (sketch Writer)
ACT Claims
04.2019 - 07.2019
- Handled sketching of roof claims via satelite imagery.
- Assisted in insurance all points of accuracy.
- Assisted with initial claims on various roof projects.
Safety Manager DOT
Ben E Keith Foods
05.2015 - 03.2018
- Minimized injuries and hazards in regards to all personnel with creation of robust safety programs, policies and procedures.
- Conducted trainings for all company employees on safety initiatives to comply with federal regulations.
- Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for all employees.
- Created corporate processes that once applied, reduced workplace accidents 72% within 24 months.
- Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.
- Conducted HSE related surveys, evaluations, inspections and investigations of incidents and activities
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
Transportation Manager
Got Big Freight LLC
03.2013 - 08.2015
- Facilitated 75% reduction in empty miles on account collaborating with operators to improve number of unloaded miles.
- Created and enforced policies and procedures for entire logistics team.
- Directed investigations to verify and resolve customer or shipper complaints.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
Transportation Manager
Mcclain Inc.
02.2011 - 01.2013
- Monitored spending to ensure that expenses are consistent with approved budgets.
- Facilitated 65% reduction in empty miles on account collaborating with operators to improve number of unloaded miles.
- Directed investigations to verify and resolve customer or shipper complaints.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
Education
Bachelor of Science - Nursing Practice
Tarrant County College District
Fort Worth, TXGED -
Birdville High School
North Richland Hills, TX05.2008
Skills
- Expertise in Xactimate
- Customer service and support
- Proficient in Microsoft Office
- Communication effectiveness
- Strong organizational abilities
- Leadership and teamwork
- Project management skills
- Enhancements in operations
- Acumen in business operations
- Techniques for relationship management
- Knowledge of insurance billing
- Certified in first aid and CPR
- Skills in conflict resolution
Accomplishments
- Xactimte X1 Level 1 certified (APR 4th 2019)
- Texas All lines Adjuster (March 31st 2019)
Certification
- First Aid/CPR
- Salesforce
Education and Training
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Timeline
Field Service Supervisor
Ebara Technologies
02.2022 - Current
Safety Director
diesel auto express llc
01.2021 - 02.2022
General Manager
Roadrunner Services LLC
02.2020 - 04.2020
Desk Writer (sketch Writer)
ACT Claims
04.2019 - 07.2019
Operations Manager
Vestar LLc
08.2015 - 01.2020
Safety Manager DOT
Ben E Keith Foods
05.2015 - 03.2018
Transportation Manager
Got Big Freight LLC
03.2013 - 08.2015
Transportation Manager
Mcclain Inc.
02.2011 - 01.2013
GED -
Birdville High School
Bachelor of Science - Nursing Practice
Tarrant County College District
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