Andrew Munsey
Glen Carbon,IL
Summary
Since joining World Wide Technology I have worked as a team lead and a lab technician on a proof of concept product. While on this project, I worked on phones, servers, switches, routers, and chassis. While working as an Associate Project Manager, I worked with internal teams, customers, and vendors to ensure that customer orders were scheduled, completed, and reported accurately for the best customer experience possible. Since moving to the Configuration Technician I role, I have continued to work on proof of concept orders, increased my technical knowledge, and gained further understanding of WWT systems. I have background education in business and computer science, including limited knowledge of multiple programming languages.
Overview
9
9
years of professional experience
Work History
Configuration Technician I
World Wide Technology, Inc.
Edwardsville, IL
08.2021 - Current
- Worked as the only technician on a program managing communication with order managers, program managers, and engineering to correctly execute orders.
- Assisted in training new team members and technicians from other teams.
- Utilized Oracle and WMS to WIP material and pack material onto various LPNs.
- Configured and tested switches, routers, chassis, access points, and phones to meet customer requirements for multiple programs.
- Assisted engineering with multiple proof of concept orders, changes to work instructions, and troubleshooting various device issues.
Associate Project Manager
World Wide Technology, Inc.
Edwardsville, IL
01.2020 - 08.2021
- Reviewed all customer orders and worked with customers on necessary corrections.
- Managed communication with customers regarding order scheduling, order changes, and general expectations.
- Worked as a customer technical contact for multiple devices, order types, and customer systems.
- Worked on additional customer training to assist with order submission and completion.
- Assisted with customer inventory questions and device transition plans.
- Utilized multiple tools, internal and external, to provide customer requested reporting.
- Trained coworkers on multiple tasks, programs, devices, and order types.
- Wrote and updated work instruction documents to accommodate customer requests, changes, and needs.
- Managed an internal order status document used to provide information to multiple internal and external groups.
- Scheduled and led calls with vendors to strengthen vendor relationships and ensure adequate stocking levels.
NAIC2 Network Technician
World Wide Technology, Inc.
Edwardsville, IL
10.2018 - 01.2020
- Led and organized a quickly growing team on a program that increased in volume and complexity.
- Trained and supervised new team members to assure that quality standards were met.
- Maintained a schedule for the team while working with order management, project management, and the customer to meet deadlines.
- Frequently worked in high stress and short deadline situations, usually requiring direct communication with customers.
- Worked on multiple proof of concept programs and new devices being introduced to existing programs.
Network Technician
World Wide Technology, Inc.
Edwardsville, IL
07.2017 - 10.2018
- Led and organized the ITC phone team.
- Maintained a schedule for the phone team with requests from multiple companies.
- Trained new employees on phone and company policies.
- Frequent contact with order managers, customers, and other ITC employees.
- Worked on a proof of concept program involving phones, switches and routers.
- Gained experience working on switches, routers, chassis, servers, and phones.
Temporary Employee
World Wide Technology, Inc.
Edwardsville, IL
11.2016 - 07.2017
- Worked on the ITC phone team labeling, testing, upgrading, and over-packing phones.
- Experience with numerous phone models and multiple companies.
- Worked on multiple, fast-paced orders at once.
- Verified that all quality standards were maintained daily.
Sales Associate
Fantasy Books Inc.
Fairview Heights, Illinois
10.2015 - 08.2016
- Assisted customers with comic book and gaming merchandise while also making personal recommendations.
- Worked with coworkers to provide the best possible customer experience.
- Handled numerous cash and credit transactions.
- Opened and closed the store, including closing registers, counting cash, and cleaning the store.
- Organized and ran events for customers.
- Assisted with the training of new hires.
- Ensured product was priced, displayed, and stocked properly.
- Selected as employee of the quarter and identified as a strong management candidate.
Education
Accounting
Lewis and Clark Community College
Accounting
Southern Illinois University Edwardsville
Computer Science
Southern Illinois University Edwardsville
Skills
- Mathematical aptitude
- MS Office proficient
- Flexible
- Punctual
- Reliable and dependable
- Resolution-oriented
- Hardworking
- Complex problem solving skills
Procurement Relevant Experience
- Submitting purchase requests for lab supplies including boxes, labels, and instruction sheets.
- Coordinating with order management, program management, the lab team, engineering, procurement, the customer, and vendors to ensure all teams are up-to-date.
- Working with the procurement team and customers to troubleshoot POs stuck in ORCA and avoid recurring errors during automated purchase and sales order creation.
- Recommending part ordering based on demand outside of the customer forecast.
- Leading calls with members of the procurement teams, program management, and vendors including Cisco, Panasonic, and Polycom.
- Working directly with the customer to improve their forecast based on previous forecasts and information received from vendors.
Timeline
Configuration Technician I
World Wide Technology, Inc.
08.2021 - Current
Associate Project Manager
World Wide Technology, Inc.
01.2020 - 08.2021
NAIC2 Network Technician
World Wide Technology, Inc.
10.2018 - 01.2020
Network Technician
World Wide Technology, Inc.
07.2017 - 10.2018
Temporary Employee
World Wide Technology, Inc.
11.2016 - 07.2017
Sales Associate
Fantasy Books Inc.
10.2015 - 08.2016
Accounting
Lewis and Clark Community College
Accounting
Southern Illinois University Edwardsville
Computer Science
Southern Illinois University Edwardsville