Andrew Murena
Howard Beach
Summary
Personable and reliable, with natural ability to connect with clients and build long-lasting relationships. Possesses in-depth understanding of customer service principles and sales techniques, coupled with strong organizational and time-management skills. Dedicated to driving sales growth and providing exceptional service to customers.
Overview
18
18
years of professional experience
Work History
Route Sales Professional
Bimbo Bakeries USA
02.2021 - 08.2024
- Managed inventory effectively for optimal product availability and reduced waste.
- Navigated complex delivery routes, ensuring timely deliveries despite traffic or other unforeseen delays.
- Organized daily schedules efficiently, prioritizing tasks based on urgency and importance to meet all deadlines.
- Increased sales through consistent upselling of additional products and services to existing clients.
- Boosted customer satisfaction by consistently providing efficient and friendly service on daily routes.
DOT Courier
FedEx
05.2012 - 01.2021
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Waiter
Villa Russo
10.2006 - 11.2017
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Associate of Applied Science - Tourism And Hospitality Management
Kingsborough Community College
Brooklyn, NY06-2020
Skills
- Goal oriented
- Package handling
- Strong multitasking
- Route planning
- Professional appearance
- Upselling strategies
- Deadline management
- Service prioritization
- Guest relations
Timeline
Route Sales Professional
Bimbo Bakeries USA
02.2021 - 08.2024
DOT Courier
FedEx
05.2012 - 01.2021
Waiter
Villa Russo
10.2006 - 11.2017
Associate of Applied Science - Tourism And Hospitality Management
Kingsborough Community College