Andrew Murena
Howard Beach
Summary
Personable and reliable, with natural ability to connect with clients and build long-lasting relationships. Possesses in-depth understanding of customer service principles and sales techniques, coupled with strong organizational and time-management skills. Dedicated to driving sales growth and providing exceptional service to customers.
Overview
18
18
years of professional experience
Work History
Route Sales Professional
Bimbo Bakeries USA
Lakewood, NJ
02.2021 - 08.2024
- Managed inventory effectively for optimal product availability and reduced waste.
- Navigated complex delivery routes, ensuring timely deliveries despite traffic or other unforeseen delays.
- Organized daily schedules efficiently, prioritizing tasks based on urgency and importance to meet all deadlines.
- Increased sales through consistent upselling of additional products and services to existing clients.
- Boosted customer satisfaction by consistently providing efficient and friendly service on daily routes.
DOT Courier
FedEx
Jamaica, NY
05.2012 - 01.2021
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Waiter
Villa Russo
Richmond Hill, NY
10.2006 - 11.2017
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Associate of Applied Science - Tourism And Hospitality Management
Kingsborough Community College
Brooklyn, NY06-2020
Skills
- Goal oriented
- Package handling
- Strong multitasking
- Route planning
- Professional appearance
- Upselling strategies
- Deadline management
- Service prioritization
- Guest relations
Timeline
Route Sales Professional
Bimbo Bakeries USA
02.2021 - 08.2024
DOT Courier
FedEx
05.2012 - 01.2021
Waiter
Villa Russo
10.2006 - 11.2017
Associate of Applied Science - Tourism And Hospitality Management
Kingsborough Community College