MS Office Suite
Andrew Myers
IT
Roy,UT
Summary
Detail-oriented IT Support Specialist skilled in technical troubleshooting, software installation, and network diagnostics. Proven track record in enhancing customer satisfaction through effective issue resolution and strong communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Annotator
Tesla
Draper, UT
05.2025 - 08.2025
- Annotated ~500 Videos Daily
- Achieved 100% Quality & 100% Productivity Metrics
- Annotated large datasets to enhance machine learning model training accuracy.
- Collaborated with team members to ensure consistency in data labeling standards.
- Utilized annotation tools to efficiently categorize images and text for autonomous vehicle development.
- Conducted quality checks on annotated data, identifying discrepancies and improving dataset reliability.
IT Support Specialist
Dell
Sandy, UT
01.2022 - 02.2023
- Resolved ~20 Customer Issues PER Day
- Provided technical support to end-users via phone, email, and remote assistance tools.
- Diagnosed hardware and software issues, ensuring prompt resolution for customer satisfaction.
- Assisted in the installation and configuration of operating systems and applications.
- Collaborated with team members to document troubleshooting processes and solutions.
- Used ticketing systems to manage and process support actions and requests.
Education
No Degree - Computer Information Science
Dixie State University
St. George, UTSkills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Ticket management
- Remote support
- Network diagnostics
- Customer service
- Systems analysis
- Issue troubleshooting
- MS office proficiency
- Hardware diagnostics
Certification
COMPTIA A+ Certification
Software
MS Visual Studio
Timeline
Data Annotator
Tesla
05.2025 - 08.2025
IT Support Specialist
Dell
01.2022 - 02.2023
No Degree - Computer Information Science
Dixie State University