Andrew Napoleone
Manville,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
3
3
years of professional experience
Work History
Buyer Assistant
C&S Wholesale Grocers
07.2023 - Current
- Reach out to vendors if an item is missing or has been cut
- Complete reports everyday of missing items, overages and diverted orders
- Reaching out to the vendors includes phone calls and emails
IT Help Desk Analyst
Beacon Hill Staffing
03.2023 - 05.2023
- Troubleshot connection issues and network issues
- Installed software on new and existing clients hardware
- Remapped drives if needed
IT Help Desk Analyst
Robert Half (syneos health contract)
08.2022 - 02.2023
- Anything from active directory help to hardware trouble shooting
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
Help Desk Technician
Robert Half (Rutgers Contract)
03.2022 - 06.2022
- Answer incoming tickets in a timely manner
- Anything from active directory help to hardware trouble shooting
- I would remote into the desktops when needed as well
Tier 1 Technical Support
Fisher Auto Parts, Inc
09.2021 - 02.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- They could range from anything simple, like resetting a printer, to move advanced stuff such as setting up a NAS or troubleshooting a phone system
- Installed, configured and maintained computer systems and network connections.
Education
High school -
Butler High School
06.2014
Skills
- Customer Service
- Computer Hardware
- Technical Support
- LAN
- Help desk
- Microsoft Excel
- Computer skills
Timeline
Buyer Assistant
C&S Wholesale Grocers
07.2023 - Current
IT Help Desk Analyst
Beacon Hill Staffing
03.2023 - 05.2023
IT Help Desk Analyst
Robert Half (syneos health contract)
08.2022 - 02.2023
Help Desk Technician
Robert Half (Rutgers Contract)
03.2022 - 06.2022
Tier 1 Technical Support
Fisher Auto Parts, Inc
09.2021 - 02.2022
High school -
Butler High School
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