Andrew Negrete
Hesperia,CA
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Motivated Restaurant Waiter with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in a harbor touch POS software and customer service also trained in a old fashion paper tickets. Skilled at customer service with dedication to efficiency and accuracy. Dedicated cashier/host and server with more then a year of experience in a resturant establishment. Professional when answering customers' questions and recording order information. Service-oriented with quick delivery of hot food and service.
Overview
1
1
years of professional experience
2
2
Certification
Work History
Host
Di Napoli Firehouse
HESPERIA, CA
06.2021 - Current
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Recorded available tables after seating each party using specialized seating software.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for front counter.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
Waiter
Di Napoli Firehouse
HESPERIA, United States
06.2021 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Prepared specialty desserts for customers for special occasions.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Education
High School Diploma -
Sultana High School
Hesperia05.2023
Skills
- Certifications and Licenses
- Food Handler Certification
- Foodservice: Customer situations — Proficient
- Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting
- Front- and Back-Of-House Coordination
- Cash Control
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Team Player
- Warm and Welcoming
- To-Go Order Preparation
- Safety and Sanitation Standards
Certification
I have a certificate by the San Bernardino County for be apart of the Youth Advisory council and I also have a certifier by IE job shadowing based in customer services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Di Napoli Firehouse
06.2021 - Current
Waiter
Di Napoli Firehouse
06.2021 - Current
High School Diploma -
Sultana High School
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