Andrew Nelson
Sammamish,WA
Overview
2
2
years of professional experience
Work History
Bartender/Waiter
Earls Kitchen + Bar
SAMMAMISH, WA
11.2019 - 08.2021
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Customer Service Representative
Total Wine & More
Bellevue, WA
05.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Server,Barback
Ocean Prime
Beverly Hills, CA
02.2019 - 11.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as steak add ons and mixed drinks to enhance sales numbers.
- Write patrons' food orders on order slips, memorize orders, enter orders into computer while effectively communicating with kitchen about food allergies and patrons special requests.
Education
High School Diploma -
Madison High School
Rexburg, ID05.2016
Skills
- Supply and Inventory Maintenance
- Multitasking and Prioritization
- Bar Operations and Logistics
- Interpersonal Communication
References
Sean Shimada, Dining Room Manager, Cactus (206)602-7466 s.shimada@cactusrestaurants.com - Former Manager
Kelli Driskill, L1 Manager, Earls Kitchen + Bar (808)234-3223
kellidriskill33@gmail.com - Former Manager
Timeline
Customer Service Representative
Total Wine & More
05.2020 - 03.2021
Bartender/Waiter
Earls Kitchen + Bar
11.2019 - 08.2021
Server,Barback
Ocean Prime
02.2019 - 11.2019
High School Diploma -
Madison High School