Andrew Neveu
The Woodlands
Summary
IT Systems Analyst with 2.5+ years of experience supporting cloud-based and hybrid Microsoft environments. Proven background administering Microsoft 365 and Azure AD as a Global Administrator, supporting identity, collaboration platforms, and IT operations across distributed user bases. Strong focus on automation, operational reliability, and remote-ready IT support.
Overview
2
2
years of professional experience
Work History
IT Systems Analyst
Edge OFS
05.2025 - Current
- Served as a Tier 3 escalation point and Microsoft 365 Global Administrator supporting Exchange Online, Azure AD, Teams, SharePoint, and hybrid identity environments for 2,000 users.
- Administered and secured Azure AD and hybrid identity infrastructure, including access management, conditional access policies, and advanced authentication troubleshooting
- Led incident and change management activities aligned with ITIL best practices, supporting high-impact operational issues while improving service reliability and response times.
- Executed and supported cloud and systems initiatives including Microsoft 365 migrations, system upgrades, and operational process improvements
- Expanded automation efforts using PowerShell to streamline identity and access management tasks and improve consistency across IT operations.
IT Support Specialist
Edge OFS
08.2023 - 05.2025
- Administered Microsoft 365 as a Global Administrator for 2,000 users, supporting Exchange Online, Azure, Teams, SharePoint, and one drive across a hybrid cloud environment.
- Performed advanced troubleshooting for Microsoft 365, identity, and endpoint issues.
- Managed user provisioning, access control, and group policies within Azure AD and Microsoft 365, ensuring secure and consistent access across cloud and on-prem systems.
- Utilized Fresh Service ticketing system to track, prioritize, and resolve high amounts of IT incidents and service requests providing detailed documentation for audit and reporting purposes.
- Supported cloud and infrastructure initiatives, including Microsoft 365 migrations, system upgrades, and integration with on-premise environments.
- Developed and maintained Powershell scripts to automate access change, and routine administrative tasks, improving efficiency.
Education
CompTIA A+ -
Lone Star College
Houston, TX05-2023
Skills
- Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Azure AD / Identity & Access Management
- Hybrid Cloud Environments
- IT Operations & Service Desk Support
- Incident & Change Management
- PowerShell Automation
- Microsoft Intune and Graph
- Cloud & Systems Troubleshooting
- Strong Documentation and Communication skills
Timeline
IT Systems Analyst
Edge OFS
05.2025 - Current
IT Support Specialist
Edge OFS
08.2023 - 05.2025
CompTIA A+ -
Lone Star College