Andrew Newhall
Galesburg,IL
Summary
Dynamic Low Voltage Install Technician Journeyman with IBEW Local 197, skilled in security system installation and troubleshooting electrical systems. Proven ability to enhance customer satisfaction through effective education and relationship management. Adept at maintaining safety compliance while achieving high-quality installations and device maintenance. Committed to delivering exceptional service and problem-solving solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Low Voltage Install Technician Journeyman
IBEW Local 197
05.2022 - Current
- Install and test security systems.
- Teach end users how to use security systems.
- Utilized hand and power tools to complete installations according to specifications.
- Maintained safety protocols while performing installation tasks on job sites consistently.
Service Technician
Convergint Technologies
03.2021 - 03.2022
- Take service calls on bank equipment
- Diagnose mechanical, electrical and system issues
- Order parts as needed
Low Voltage Technician
Tricity Electric
Davenport, USA
06.2019 - 01.2021
- Read blueprints to run wiring to location
- Assemble and mount hardware devices
- Install cameras, door security, fire alarm, nurse call, data and audio visual systems
- Davenport, IA
Automotive Claims Specialist
Toyota Financial Services Insurance
Cedar Rapids, USA
06.2015 - 01.2019
- Member of the Dedicated Insurance Loyalty Team with emphasis on customer education
- Exceed all company metrics by correctly building and paying claims
- Helps cultivate understand with customers with GAP, Prepaid Maintenance, and Mechanical Breakdown coverage
- Cedar Rapids, IA
Assistant Service Manager
Toyota of Naperville
Naperville, USA
02.2015 - 06.2015
- Kept top customer satisfaction scores
- Completed Chris Collin training to give better customer experience
- Achieved high hours per repair order and dollar per hour average
- Naperville, IL
Service Consultant
Napleton Valley Hyundai
Aurora, USA
05.2013 - 11.2014
- Effectively delegated work to technician based on skill level to complete tasks
- Obtained Silver level Certification through Hyundai Motor America
- Maintained the highest Customer Service Index rating for the whole dealership
- Fully trained in ADP and Reynolds
- Aurora, IL
Server/Bartender
Applebee's Neighborhood Grill & Bar
Aurora, IL
11.2012 - 05.2013
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Provided exceptional customer service in a fast-paced dining environment.
Roofing and Siding
Ford Construction
Cuba, IL
01.2009 - 10.2012
- Loaded roofing materials onto delivery trucks, ensuring that the proper quantity and type of material was loaded.
- Installed roofing material such as shingles, asphalt roll roofing and metal panels.
- Installed flashings around chimneys, vents, skylights and other areas requiring waterproofing protection.
Education
GED -
Carl Sandburg College
Galesburg, IL05-2006
Skills
- Security system installation
- Troubleshooting electrical systems
- Wiring and cabling
- Device assembly
- Safety compliance
- Customer relationship management
- Parts ordering
- Device maintenance
- Problem solving
- Customer education
- Sales
- Upselling skills
Certification
IBEW Journeyman
Timeline
Low Voltage Install Technician Journeyman
IBEW Local 197
05.2022 - Current
Service Technician
Convergint Technologies
03.2021 - 03.2022
Low Voltage Technician
Tricity Electric
06.2019 - 01.2021
Automotive Claims Specialist
Toyota Financial Services Insurance
06.2015 - 01.2019
Assistant Service Manager
Toyota of Naperville
02.2015 - 06.2015
Service Consultant
Napleton Valley Hyundai
05.2013 - 11.2014
Server/Bartender
Applebee's Neighborhood Grill & Bar
11.2012 - 05.2013
Roofing and Siding
Ford Construction
01.2009 - 10.2012
GED -
Carl Sandburg College