Andrew Novak
Quincy,MA
Summary
Driven student-athlete with expertise in customer service and data management. Demonstrates strong communication and technology skills while managing multiple tasks in high-pressure environments. Seeking internships in finance, consulting, or cybersecurity to develop industry skills and contribute to impactful projects.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Alba
Quincy, Massachusetts
06.2024 - Current
- Delivered exceptional customer service by anticipating guest needs and promptly acknowledging all guests, enhancing their dining experience regardless of time or busyness.
- Managed POS terminals to efficiently input orders, split bills, and calculate totals, streamlining the payment process.
- Addressed customer complaints courteously, adhering to company policy to ensure guest satisfaction.
Barback
Delaware North
Boston, Massachusetts
01.2024 - 07.2025
- Coordinated with management to enhance experience for major VIP customers.
- Delivered friendly, attentive customer service to enhance guest satisfaction.
- Managed multiple tasks simultaneously to maintain high service quality.
Catering Staff Member
Russell Morin Catering & Events
Attleboro, Massachusetts
06.2023 - 09.2024
- Collaborated with team members to uphold service standards during busy events, enhancing guest satisfaction and operational flow.
- Facilitated communication among catering staff during events to streamline operations.
- Supported event setup and breakdown for diverse catering functions, contributing to overall event success.
Education
Bachelor of Science - Economics
Fitchburg State University
Fitchburg, MA05-2027
Skills
- Microsoft Excel
- Customer service
- Effective communication
- Data analysis
- Team collaboration
- Computer Literacy
- Research skills
- Business growth strategies
Custom Section 1
This past Fall I was selected to be a participant of the Fed Challenge for Fitchburg State along with 3 other students. This was a nationwide competition where we as a team represented our school, and took on the role of The Federal Reserve Board where we individually acted as governors. This project required extensive research and cooperation as a team, as we had to present data in front of a panel of judges and come to a conclusion whether or not the Fed should cut interest rates. Overall I gained numerous skills from this presentation that I look to carry with me into my professional career.
Timeline
Restaurant Waiter
Alba
06.2024 - Current
Barback
Delaware North
01.2024 - 07.2025
Catering Staff Member
Russell Morin Catering & Events
06.2023 - 09.2024
Bachelor of Science - Economics
Fitchburg State University