Andrew O'Connor
Ardmore,OK
Summary
Dynamic and results-driven professional with extensive experience at Winstar World Casino And Resort. Proven ability in employee motivation and training, enhancing team performance through recognition programs. Adept at maintaining compliance and accuracy in cash handling, ensuring operational efficiency while delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Money Room Supervisor
Winstar World Casino And Resort
01.2022 - Current
- Boosted staff morale and performance through recognition programs and ongoing feedback sessions.
- Supported the hiring process, participating in interviews and helping select qualified candidates who fit well with the existing team culture.
- Implemented cross-training initiatives to improve staff versatility in handling diverse tasks across different departments when necessary.
- Ensured a safe working environment by enforcing strict compliance with safety policies and procedures.
Money Room Clerk
Winstar World Casino And Resort
08.2021 - Current
- Assisted management with budget preparation by providing accurate records of all money room operations, including cash inflows and outflows.
- Maintained high levels of accuracy and attention to detail, minimizing errors in daily cash reconciliations.
- Ensured compliance with federal regulations relating to cash handling practices, mitigating potential risks associated with non-compliance penalties or fines.
- Provided exceptional customer service when interacting with clients who required assistance while utilizing money room services or facilities during business hours.
Kiosk Vault Clerk
Winstar World Casino And Resort
01.2021 - 08.2021
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Kept accurate count of pending transfers and monetary values of various movements.
- Improved efficiency by organizing and maintaining the vault according to company standards.
- Ensured accurate record keeping through meticulous documentation of all vault transactions.
- Received and counted incoming transfers from armored car services.
Receptionist/Cashier
VCA Angel Animal Hospital
01.2015 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Biological Anthropology
University of Texas At San Marcos
San Marcos, TXAssociate of Science - Biology
North Central Texas College
Flower Mound, TX07-2013
Skills
- Employee motivation
- Workload management
- Meeting facilitation
- Customer service
- Customer service-focused
- Training and mentoring
- Task assignment
- Team building
- Task delegation
Timeline
Money Room Supervisor
Winstar World Casino And Resort
01.2022 - Current
Money Room Clerk
Winstar World Casino And Resort
08.2021 - Current
Kiosk Vault Clerk
Winstar World Casino And Resort
01.2021 - 08.2021
Receptionist/Cashier
VCA Angel Animal Hospital
01.2015 - 01.2020
Bachelor of Science - Biological Anthropology
University of Texas At San Marcos
Associate of Science - Biology
North Central Texas College
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