Rena Albertazzi
SPARKS
Summary
Dynamic Poker Room Supervisor at Peppermill Resort and Casino, adept at enhancing guest relations and reducing complaints through proactive problem-solving. Skilled in employee motivation and workload management, I fostered a productive team environment while delivering exceptional customer service, resulting in increased guest satisfaction and loyalty.
Overview
31
31
years of professional experience
Work History
Poker Room Supervisor
Peppermill Resort and Casino
12.1993 - 03.2025
- Enhanced guest satisfaction by efficiently managing room assignments and addressing concerns promptly.
- Maintained high standards of guest service with thorough training and supervision of team members.
- Resolved conflicts among team members professionally, fostering a harmonious working atmosphere that enhanced productivity.
- Developed strong relationships with guests, earning repeat business by providing personalized attention to their needs and preferences.
- Reduced guest complaints, implementing proactive problem-solving strategies to address potential issues.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Berkshire Community College
Pittsfield, MA06-1988
Skills
- Employee motivation
- Workload management
- Guest relations
- Staff motivation
- Customer service
- Customer service-focused
Timeline
Poker Room Supervisor
Peppermill Resort and Casino
12.1993 - 03.2025
Associate of Arts - Hotel, Motel, And Restaurant Management
Berkshire Community College