Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Stephanie Zirzow

Stephanie Zirzow

Smithville,MO

Summary

Highly motivated and experienced in project management and with professional customer support experience. A strong background in the gaming and hospitality industry. Offering strong communication, influencing, and problem solving skills as well as the ability to identify, design and deploy innovative ideas and technologies that result in improved systems, increased productions and decreasing expenses. Willing to engage in new opportunities and learn new skills while using my analytical skills, educational background, and on the job experience to make positive contributions to an organization.

Overview

19
19
years of professional experience

Work History

Poker Room Supervisor

Caesars Entertainment
Kansas City, MO
03.2014 - Current
  • Managed day to day operations
  • Responsible for tracking daily numbers checking guests in and filing the daily reports
  • Mentored dealers and completed evaluations
  • Responsible for operating the bank which involved balancing at end of day
  • In charge of entire room operations on the swing shift, making floor calls, card changes as required by the MGC regulations and opening/closing poker tables
  • Also, running the poker tournaments daily according to TDA rules and issuing customer payouts
  • Also providing assistance with administrative tasks including scheduling meetings and ordering supplies
  • Other duties included helping management writing reports, memos and creating spreadsheets
  • Accomplishments
  • Provided excellent customer service and improved guest relations with management
  • Improved coworker relations with management and provided support when needed in taking on shifts whenever there was a need
  • Brought a different perspective to increasing sales and offering different ways of filing reports more efficiently which greatly reduced paperwork errors.

Poker Floor Supervisor

Ameristar Casino
Kansas City, MO
08.2013 - 01.2014
  • Managed day to day operations
  • Responsible for tracking daily numbers checking guests in and filing the daily reports
  • Mentored dealers and completed evaluations
  • Responsible for operating the bank which involved balancing at end of day
  • In charge of entire room operations on the swing shift, making floor calls, card changes as required by the MGC regulations and opening/closing poker tables
  • Also, running the poker tournaments daily according to TDA rules and issuing customer payouts
  • Accomplishments
  • Provided excellent customer service and improved guest relations with management
  • Improved coworker relations with management and provided support when needed in taking on shifts whenever there was a need
  • Brought a different perspective to increasing sales and offering different ways of filing reports more efficiently which greatly reduced paperwork errors.

Poker Dealer

Penn National Gaming
Toledo, OH
05.2012 - 08.2013
  • Responsibilities include dealing cards according to Texas Hold Em / Omaha / Stud rules, while maintaining customer service
  • Keeping the integrity of the game and ensuring fair play amongst players/guests
  • Keeping tray balanced, taking house rake/bad beat jackpot
  • Reporting any issues to supervisor during shift.

Poker Dealer

Penn National Gaming
Kansas City, KS
01.2012 - 05.2012
  • Responsibilities include dealing cards according to Texas Hold Em / Omaha / Stud rules, while maintaining customer service
  • Keeping the integrity of the game and ensuring fair play amongst players/guests
  • Keeping tray balanced, taking house rake/bad beat jackpot
  • Reporting any issues to supervisor during shift.

Poker Dealer, Ameristar Casino
Kansas City, MO
03.2010 - 01.2012
  • Responsibilities include dealing cards according to Texas Hold Em / Omaha / Stud rules, while maintaining customer service
  • Keeping the integrity of the game and ensuring fair play amongst players/guests
  • Keeping tray balanced, taking house rake/bad beat jackpot
  • Reporting any issues to supervisor during shift.

Poker Dealer

Penn National Gaming
Riverside, MO
12.2007 - 03.2010
  • Responsibilities include dealing cards according to Texas Hold Em' / Omaha / Stud rules, while maintaining customer service
  • Keeping the integrity of the game and ensuring fair play amongst players/guests
  • Keeping tray balanced, taking house rake/bad beat jackpot
  • Reporting any issues to supervisor during shift.

Blackjack Dealer

Penn National Gaming
Riverside, MO
06.2006 - 12.2007
  • Responsibilities include dealing cards according to Blackjack/Carnival game rules, while maintaining customer service
  • Keeping the integrity of the game and ensuring fair play amongst players/guests
  • Keeping tray always maintained Reporting any issues to supervisor during shift.

General Manager

D3M
Minneapolis, MN
05.2004 - 06.2006
  • Managed all aspects of business within the hotel
  • Responsible for accounts receivable/payable
  • Hired/fired personal, also responsible for employee reviews
  • Balanced corporate checking and saving accounts
  • Responsible for all corporate deposits made for corporation
  • Monitored Sales and Marketing
  • Established contacts within the community for sales purposes
  • Monitored all purchases and agreements with vendors
  • Handled all major customer relation issues
  • Accomplishments
  • Established the hotel as a profitable competitor in its marketplace
  • Helped in the transformation process of converting the Hotel up to standards to acquire a new franchise/brand
  • Managed business accounts as well as payroll and sales.

Education

Bachelor of Arts - Radio And Television Broadcasting Technology

Lawrence Technological University, Southfield, MI
04.2004

Associate of Arts - Journalism, Broadcast

Specs Howard School of Media Arts, Southfield, MI
10.2000

Skills

  • Excellent Leadership and planning skills
  • Excellent customer service and problem-solving solutions within a company mainly focusing on client-based issues
  • Exceptional written and verbal communication and presentation skills
  • Experience and knowledge of regulations and rules pertaining to the gaming industry and hospitality industries
  • Highly knowledgeable with accounts receivable/payable
  • Ability to administer employee reviews and coaching's when necessary
  • Great at balancing corporate checking and saving accounts
  • Proficient in Sales and Marketing
  • Excellent at establishing contacts within the community for sales purposes and long term relationships
  • Exceptional at time management
  • Proficient with Outlook, Office 365, Excel, CMS, Salesforce, Adobe, Various Social Media Sites, Skype for Business, Zoom for Business, and Mac OS X Software

Languages

  • English - Fluent
  • Chaldean - Fluent
  • French - Intermediate
  • Arabic - Intermediate

Additional Information

  • Missouri Gaming Commission license June 2006 to August 2023 Casino Gaming License
  • Kansas gaming license January 2012 to May 2012
  • Ohio gaming license May 2012 to August 2013

Timeline

Poker Room Supervisor - Caesars Entertainment
03.2014 - Current
Poker Floor Supervisor - Ameristar Casino
08.2013 - 01.2014
Poker Dealer - Penn National Gaming
05.2012 - 08.2013
Poker Dealer - Penn National Gaming
01.2012 - 05.2012
- Poker Dealer, Ameristar Casino
03.2010 - 01.2012
Poker Dealer - Penn National Gaming
12.2007 - 03.2010
Blackjack Dealer - Penn National Gaming
06.2006 - 12.2007
General Manager - D3M
05.2004 - 06.2006
Lawrence Technological University - Bachelor of Arts, Radio And Television Broadcasting Technology
Specs Howard School of Media Arts - Associate of Arts, Journalism, Broadcast

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Stephanie Zirzow