Suzy Jordan
Palm Bay
Summary
Dynamic Poker Room Supervisor at Club 52 with a proven track record in employee motivation and customer service. Enhanced guest satisfaction through effective workload management and staff training, resulting in improved operational efficiency. Cultivated strong relationships with clients, ensuring repeat business and a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Poker Room Supervisor
Club 52
05.2022 - Current
- Trained new employees on operational protocols, fostering a collaborative team environment.
- Resolved customer inquiries and issues promptly, enhancing overall guest satisfaction.
- Streamlined communication between departments, improving workflow and operational efficiency.
- Assisted in developing departmental policies and procedures, establishing a consistent framework for all team members to follow.
- Developed strong relationships with guests, earning repeat business by providing personalized attention to their needs and preferences.
- Resolved conflicts among team members professionally, fostering a harmonious working atmosphere that enhanced productivity.
- Enhanced guest satisfaction by efficiently managing room assignments and addressing concerns promptly.
- Maintained high standards of guest service with thorough training and supervision of team members.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
Poker Room Dealer
Club 52
05.2017 - 05.2022
- Managed gaming operations to ensure compliance with regulations and company policies.
- Delivered exceptional customer service, fostering positive relationships with players and enhancing their experience.
- Conducted cash transactions accurately, maintaining precise records of chips and currency exchanges.
- Trained new dealers on game rules, procedures, and customer interaction techniques to uphold service standards.
- Monitored gameplay for fairness and integrity, addressing any discrepancies swiftly to maintain trust in operations.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
Poker Room Support Staff
Club 52
05.2014 - 05.2017
- Assisted in daily operations, ensuring smooth workflow and optimal resource allocation.
- Implemented process improvements that enhanced service delivery and client satisfaction.
- Mentored junior staff, fostering a collaborative work environment and skill development.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
Education
Associate of Arts - Psychology
University of Texas At Brownsville
Brownsville, TX05-2013
High School Diploma -
University of Texas At Brownsville
Brownsville, TX05-2013
Skills
- Employee motivation
- Workload management
- Meeting facilitation
- Customer service
- Workload prioritization
- Staff training and development
Timeline
Poker Room Supervisor
Club 52
05.2022 - Current
Poker Room Dealer
Club 52
05.2017 - 05.2022
Poker Room Support Staff
Club 52
05.2014 - 05.2017
Associate of Arts - Psychology
University of Texas At Brownsville
High School Diploma -
University of Texas At Brownsville