Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Gonzales

Henderson,United States (+1)

Summary

Experienced quick-thinking Supervisor leading team members . Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills.


Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Dual Rate Poker Tournament Supervisor

Boyd Gaming
06.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues,
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Monitored workflow to improve employee time management and increase productivity.

Los Angeles Police Detective (Retired)

City Of Los Angeles Police Department
11.1989 - 08.2018
  • My career with the Los Angeles Police Department began as a police officer, working the streets of Los Angeles. I promoted to the rank of Detective and then to a Detective Supervisor.
  • I was responsible for case assignments, reviewed and approved reports that would be used to file cases with the district attorney.
  • Interrogated suspects using appropriate interview techniques to obtain crucial information for case resolution.
  • Collaborated with federal agencies on high-profile cases, resulting in successful arrests and convictions of dangerous criminals.
  • Assisted victims of crimes by providing resources for support services and ensuring their rights were protected throughout the investigation process.
  • Solved complex criminal cases by conducting thorough investigations and utilizing critical thinking skills.
  • My last 10 years of service I investigated Officer Involved Shootings, Presented very complex cases to the Use of Force Review Board, Chief of Police and the Police Commission.

Education

High School Diploma -

James Monroe High School
North Hills, CA
06.1976

Skills

  • Training and mentoring
  • Goal-Oriented
  • Employee Motivation

Certification

I attended West Coast Dealing School where I learned to deal over 30 + poker games. I learned tournament and cash formats. I completed over 100 hours of training and received a certificate of completion.

Timeline

Dual Rate Poker Tournament Supervisor

Boyd Gaming
06.2020 - Current

Los Angeles Police Detective (Retired)

City Of Los Angeles Police Department
11.1989 - 08.2018

High School Diploma -

James Monroe High School

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