Andrew ONeil
Saint Albans
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Flight Operations Supervisor
Worldwide Flight Services
New York
01.2025 - Current
- Plan, verify, and approve aircraft weight and balance for 20+ daily departures in compliance with FAA and airline safety standards.
- Prepare load sheets, cargo manifests, trims, and post-departure documentation with precision.
- Coordinate with ramp, operations control, and flight crews to ensure safe, efficient, on-time departures.
- Analyze load data discrepancies and resolve issues immediately, maintaining 100% documentation accuracy.
- Train and mentor new planners in weight compliance, cargo security, and system usage.
- Improve operational workflows through analytical and technical expertise.
Senior Support Specialist
Agilant Solutions, Inc
New York
02.2019 - 12.2024
- Resolved 250+ weekly support tickets while maintaining SLA compliance across hardware, software, and systems.
- Delivered live chat, web conference, and phone support with strong customer service and technical accuracy.
- Utilized de-escalation skills to turn negative interactions into positive resolutions.
- Identified technical product upsell opportunities and improved customer adoption.
- Diagnosed hardware failures and coordinated timely vendor repairs to reduce downtime.
QA Analyst
Samsung Electronics America
NJ
06.2018 - 08.2018
- Performed manual QA testing for mobile and web applications before major releases.
- Developed test cases, verified UI/UX functionality, and ensured pre-launch readiness.
- Ensured display accuracy for digital ads across multiple platforms.
- Logged and collaborated on bug resolutions with development teams.
QA Analyst
JetBlue Airways
New York
07.2017 - 05.2018
- Executed test scripts, documented results, and validated software readiness for airline operations.
- Used Quality Center for test case management, defect tracking, and compliance documentation.
- Recommended performance improvements and corrective actions.
Data Analyst
Mount Sinai Health System
New York
11.2016 - 05.2017
- Managed data collection, analytics, and reporting for multiple clinical and operational teams.
- Presented findings and insights to leadership to support data-driven decision-making.
- Conducted advanced analysis on scheduling, performance, patient satisfaction, and quality metrics.
EDI Analyst
HHA eXchange
New York
01.2015 - 07.2016
- Processed and analyzed 2,000+ claims daily with high accuracy and compliance.
- Led new vendor technical onboarding and maintained EDI data integrity.
- Resolved issues across enrollment, claims, payment systems, and clearinghouse workflows.
Technical Support Representative
Convergys
Charlotte
05.2013 - 05.2014
- Provided troubleshooting for software, hardware, internet, and cable systems.
- Identified root causes and contributed to process improvements.
- Multitasked across multiple systems to deliver efficient customer support.
Education
Bachelor of Science - Computer Science & Information Systems
Johnson C. Smith University
Charlotte, NC 09.2007 - 12.2012
Skills
- Aircraft Load Planning
- FAA/ICAO Compliance
- ULD & Cargo Management
- Load Sheets & Documentation
- Operational Coordination
- Every windows OS, MAC, iOS
- Aviation Dispatch Systems
- Training & Mentorship
- QA Testing
- SDLC
- Defect Tracking
- Microsoft Office
- Excel (Pivot, VLOOKUP)
- Jira
- Zendesk
- Technical Troubleshooting
Certification
HIPAA Certified
Languages
English, Native
Organizations
Phi Beta Sigma Fraternity, Inc.
Timeline
Flight Operations Supervisor
Worldwide Flight Services
01.2025 - Current
Senior Support Specialist
Agilant Solutions, Inc
02.2019 - 12.2024
QA Analyst
Samsung Electronics America
06.2018 - 08.2018
QA Analyst
JetBlue Airways
07.2017 - 05.2018
Data Analyst
Mount Sinai Health System
11.2016 - 05.2017
EDI Analyst
HHA eXchange
01.2015 - 07.2016
Technical Support Representative
Convergys
05.2013 - 05.2014
Bachelor of Science - Computer Science & Information Systems
Johnson C. Smith University
09.2007 - 12.2012