Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew O'Shaughnessy

Battlefield,MO

Summary

Senior Salesforce CPQ Administrator with a proven track record at Archer IRM, enhancing quote-to-cash processes and automating workflows. Expert in Salesforce and CPQ, leveraging Agile project management to drive operational efficiency. Adept at managing complex pricing structures while delivering exceptional user experiences and resolving issues promptly.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sr. Salesforce CPQ Administrator

Archer IRM
11.2024 - Current
  • Oversee CPQ environment to ensure optimal functionality and performance.
  • Configure product bundles and pricing structures to meet business and finance demands.
  • Streamline quote-to-cash process through effective configuration adjustments.
  • Automate key processes to enhance user experience and efficiency.
  • Collaborate with Finance and Business Operations to fulfill project requirements.

Salesforce CPQ Administrator

NetWitness
04.2023 - 11.2024
  • Oversaw complete CPQ instance to ensure seamless operations.
  • Created and managed Product/Price Rules for controlled quoting and pricing.
  • Configured product offerings, pricing structures, and bundles to meet business demands.
  • Streamlined renewal and amendment processes to enhance operational efficiency.
  • Managed multiple Pricebooks to support diverse pricing strategies.

Salesforce CPQ Administrator

RSA Security
06.2022 - 04.2023
  • Completed CPQ tasks to ensure operational accuracy and efficiency.
  • Focused on creation of new SKUs and pricing structures for competitive quoting.
  • Enhanced user experience for Quotes, Orders, and Service Contracts to improve usability.
  • Provided support to SFDC team, assisting with diverse requests and inquiries.

Jr. Salesforce Administrator

Pluralsight
02.2022 - 07.2022
  • Supported Biz-Ops team in large organization with over 2,000 users.
  • Managed multiple Sandboxes, migrating data to create new Production org.
  • Edited field visibility and access to align Profiles and Permission Sets.
  • Resolved tickets through Jira, ensuring timely support for SFDC team.

Education

High School Diploma - General

Nixa High School
Nixa, MO
05-2010

Skills

  • Salesforce and CPQ
  • Agile project management
  • Jira and FreshService
  • Gearset and Capado

Certification

  • Salesforce Administrator
  • Salesforce CPQ Specialist
  • Salesforce AI Specialist
  • Copado
  • Gainsoft

Timeline

Sr. Salesforce CPQ Administrator

Archer IRM
11.2024 - Current

Salesforce CPQ Administrator

NetWitness
04.2023 - 11.2024

Salesforce CPQ Administrator

RSA Security
06.2022 - 04.2023

Jr. Salesforce Administrator

Pluralsight
02.2022 - 07.2022

High School Diploma - General

Nixa High School