Andrew Otero
College Point,NY
Summary
Accomplished sales manager offering 10 plus years of quality experience developing and maximizing sales in experiences, CBD/hemp products, and sports/TCG memorabilia. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
4
4
years of professional experience
Work History
Lead Tour Guide
Azia - Grateful Living LLC
07.2021 - 04.2023
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Sales Manager
Alist CBD - Grateful Living LLC
05.2019 - 02.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
Bachelor of Science - International Trade And Transportation
SUNY Maritime College
The Bronx, NY04.2017
Skills
- Tourism Development
- Plan Tour Routes
- Navigational Skills
- Guest Satisfaction
- Customer Relationships
- Crisis Management
- Product Knowledge
- Sales Presentation
- Promotional Sales Events
- Sales Quota Management
- Persuasive Selling
- Closing Techniques
Timeline
Lead Tour Guide
Azia - Grateful Living LLC
07.2021 - 04.2023
Sales Manager
Alist CBD - Grateful Living LLC
05.2019 - 02.2022
Bachelor of Science - International Trade And Transportation
SUNY Maritime College
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