Andrew Owens
Bayville,NJ
Summary
Experienced with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
9
9
years of professional experience
Work History
Fire Alarm Inspector
Johnson Controls
Totowa, NJ
12.2019 - Current
- Responded to maintenance calls and troubleshot devices.
- Read and understood product manuals and blueprints.
- Tested all newly installed fire alarms.
- Inspected buildings to locate hazardous conditions and fire code violations such as accumulations of combustible material, electrical wiring problems and inadequate or non-functional fire exits.
- Educated clients on proper use of products and systems.
- Taught new team members correct procedures for all areas of operations.
Sales Associate
Hollister Co.
Toms River, NJ
04.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Delivered prompt service to prioritize customer needs.
Barista
Starbucks
Forked River, NJ
08.2014 - 08.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Certificate of Completion - Electrical And Electronic Systems
Lincoln Technical Institute of Technology
Columbia08.2019
High School Diploma -
Central Regional High School
Bayville, NJ06.2016
Skills
- Shipping Documentation
- Active Listening
- Reading Comprehension
- Corrective Action Plans
- Troubleshooting
- Complex Problem-Solving
- Electronic Devices Operations
- Customer Service
Timeline
Fire Alarm Inspector
Johnson Controls
12.2019 - Current
Sales Associate
Hollister Co.
04.2017 - 08.2019
Barista
Starbucks
08.2014 - 08.2016
Certificate of Completion - Electrical And Electronic Systems
Lincoln Technical Institute of Technology
High School Diploma -
Central Regional High School