Andrew Pady
The Bronx,NY
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others, consistently exceeds expectations and ready to gain mew skills.
Overview
12
12
years of professional experience
Work History
Service Coordinator
Medically Home
Boston, MA
08.2023 - Current
- Monitored email and phone communication to provide prompt responses, solutions and coordinated service schedules and appointments with clients.
- Researched, identified and resolved customer complaints in a timely manner.
- Developed strategies for improving customer experience with the organization's services.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Liaised between client and technician to keep parties fully informed and tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Monitored operations and reviewed records and metrics to understand company performance.
Tech Trainee
PER SCHOLAS
NY, NY
10.2022 - 07.2024
- Instructor led tech-training and real-world Lab projects on IT fundamentals, AWS Cloud Computing, and Professional Development Skills
- Acquiring IT skills including projects on, Computer Hardware, Networking, Security and Data Management
- Professional development: How to explain technical information and terminology to non-technical end users, team building and networking, verbal and written communication skills, Diversity Equity and Inclusiveness, Emotional Intelligence and Financial Literacy.
Assistant Case Manager
JAYRUZ LLC
The Bronx, NY
01.2020 - 08.2023
- Prepared and maintained budgets, personnel records or training manuals and provided administrative support to Case Managers by scheduling appointments, maintaining records, and tracking client progress.
- Provided administrative support to Case Managers by scheduling appointments, maintaining records, and tracking client progress.
- Conducted intake assessments for new clients, gathering necessary information and entering it into the database.
- Maintained confidentiality of all documents related to cases and clients.
- Collaborated with other departments to ensure clients received appropriate services as needed.
- Assisted managing IT equipments, including installations and inputting data into the computer system.
General Operation
THE RITZ-CARLTON RESIDENCES
NY
01.2021 - 03.2022
- Provided customer services, consistently gave prompt responses to guests and other departments using Salesforce Software to ensure professional and continuous service in maintaining the residence setting serene for a positive experience
- Managed database and inventory with Excel, used Google Calendar and Track Shift software’s to coordinate schedules for associates
- Used Property Management System (PMS) software to manage residence data, identify preventive or other maintenance issues in public areas including inspecting conditions of fittings and reports to appropriate departments.
Estate Manager
RG ESTATE MANAGEMENT COMPANY
ACCRA, GHANA
01.2013 - 01.2019
- Reviewed project designs for constriction on the estate grounds including planning, scope, needs assessments, budget, vendor selection and reporting
- Ensured compliance to legislations, and safety regulations, working closely with local Authorities in the construction and financial sector
- Managed daily operations of estate grounds, buildings, personnel, and equipment.
- Contributed to thought leadership by regular reports and conducting training sessions for junior staff with new products/technologies to improve knowledge base and productivity
- Enhanced the value of real property within the enclave through prudent property management resulting in 26% growth in real estate investment between 2017 and 2018
Education
Some College (No Degree) - AWS Cloud Computing & Project Management
Per Scholas & Grow With Google
New York, NY05-2024
Some College (No Degree) - Computer Networking
Udemy
Online08-2022
Project Management Certificate (PMP Certified) -
Technical Institute of America
05.2021
Bachelor of Science in Real Estate -
University For Development Studies
06.2013
Skills
- Detail orientation
- MS Office expertise
- Excellent Communication
- Self Motivation
- Analytical Thinking
- Teamwork and Collaboration
- Meticulous
- Quality and Risk Management
- Leadership and Collaboration
- Project Planning and Cost Management
- Problem-solving aptitude
- Adaptability and Flexibility
Timeline
Service Coordinator
Medically Home
08.2023 - Current
Tech Trainee
PER SCHOLAS
10.2022 - 07.2024
General Operation
THE RITZ-CARLTON RESIDENCES
01.2021 - 03.2022
Assistant Case Manager
JAYRUZ LLC
01.2020 - 08.2023
Estate Manager
RG ESTATE MANAGEMENT COMPANY
01.2013 - 01.2019
Some College (No Degree) - AWS Cloud Computing & Project Management
Per Scholas & Grow With Google
Some College (No Degree) - Computer Networking
Udemy
Project Management Certificate (PMP Certified) -
Technical Institute of America
Bachelor of Science in Real Estate -
University For Development Studies
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