ALYSSIA LaFoy
Mt. Juliet,TN
Summary
Skilled Service Coordinator with extensive experience in Fire and Life Safety, pursuing growth and development within position.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Koorsen Fire and Security
Madison, TN
02.2023 - Current
- Coordinated service requests to ensure timely responses and efficient issue resolution.
- Managed scheduling for service appointments, optimizing technician availability and workload distribution.
- Facilitated communication between customers and operational teams to enhance service delivery.
- Acted as primary point of contact for clients, addressing inquiries and providing updates.
- Maintained accurate records of all service activities to support communication between clients and technicians.
- Processed billing for inspections department and fire pump service division.
- Sustained customer records to guarantee accuracy of information and updated records as required.
Production
North American Stamping
Portland, TN
03.2022 - 02.2023
- Executed operation of machinery for manufacturing multiple types of car parts.
- Conducted maintenance and examination of welds to guarantee efficiency.
Assistant Teacher
Generation Changers Academy
Lebanon, TN
03.2016 - 03.2017
- All aspects of childcare, greeting and interacting with parents, and staff members.
Education
Dental Assisting - Dental Assistant
Remington College
09.2017
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Detail orientation
- Goal setting
- Individualized service plans
- Service monitoring and evaluation
- Proficiency in office programs
- Record preparation
- Ongoing client support
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Task prioritization
- Attention to detail
- Excellent communication
- Analytical thinking
- Teamwork and collaboration
- Quality assurance
- Audit reporting
- Logistics coordination
Timeline
Service Coordinator
Koorsen Fire and Security
02.2023 - Current
Production
North American Stamping
03.2022 - 02.2023
Assistant Teacher
Generation Changers Academy
03.2016 - 03.2017
Dental Assisting - Dental Assistant
Remington College