Patrick Moncrieffe
Charlotte,US
Summary
Service coordinator with over a decade of expertise in enhancing operational efficiency and client satisfaction through strategic customer service tactics. Proven ability to manage scheduling, dispatching technicians, and addressing customer inquiries effectively. Committed to driving innovative solutions and exceeding client and company expectations in dynamic service environments.
Overview
8
8
years of professional experience
Work History
Service Coordinator
AmeriGas Propane
Charlotte, NC
05.2025 - 02.2026
- Coordinated service schedules to ensure timely delivery and customer satisfaction.
- Managed customer inquiries, resolving issues efficiently to maintain high service standards.
- Led cross-functional meetings to align service objectives with company goals and initiatives.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Service Support Specialist
DOC Services
Rock Hill, SC
08.2024 - 05.2025
- Dispatch Field Technicians, ensuring prompt equipment maintenance and repair at client sites.
- Streamlined dispatch processes for Field Service Technicians, enhancing response times and boosting customer satisfaction.
- Communicate team updates and escalate issues, fostering collaborative problem-solving.
- Maintain excellent customer service, strengthening client relationships.
- Review service calls for billing accuracy, enhancing operational efficiency.
Customer Retention Specialist
Charter communication
Charlotte, NC
08.2023 - 04.2024
- Boost customer retention by addressing issues swiftly and enhancing satisfaction.
- Strengthen client relationships by offering tailored solutions.
- Reduce churn rate with strategic retention initiatives.
- Educate customers with deep product insights to drive sales.
- Maintained accurate records of client interactions and feedback, ensuring follow-ups were timely and contributing to sustained customer satisfaction.
Commercial Renovation Manager
Morgans Renovations (private contractor)
Charlotte, NC
12.2021 - 05.2023
- Developed detailed project plans, timelines, and budgets based on design documents and client requirements.
- Maintained open communication with the client, providing regular project updates and addressing concerns.
- Oversaw project execution to ensure adherence to timelines and budgets, resulting in consistently satisfied clients.
Furniture Delivery Driver
City furniture
Charlotte, NC
12.2020 - 12.2021
- Practiced safe driving techniques to ensure the well-being of myself and others on the road.
- Implemented strategic route planning to optimize delivery schedules and minimize travel time.
- Maintained accurate delivery documentation for all items transported to customers.
Customer Service Call Center Representative
Chewy
Charlotte, NC
09.2017 - 07.2020
- Provided exceptional customer service to address inquiries and concerns in a timely and professional manner.
- Resolved customer issues promptly and effectively to ensure customer satisfaction.
- Maintained detailed call logs to track customer interactions and resolutions.
Education
Diploma - undefined
Hallandale high school
Hallandale beach, FLSkills
- Scheduling and dispatching
- MS Office expertise
- Organizational skills
- Team leadership
- Telephone communication
- Customer service excellence
- Strong communication skills
- Problem-solving
- De-escalation techniques
Project Management
Sales
Team Leadership
Problem Solving
Route Planning
Inventory Management
Contract Negotiation
Quality Control
Order Processing
Cash Handling
Safety Compliance
Communication
Dispatch
Customer Retention
Telephone communication
Accurate recordkeeping
Client advocacy
Notetaking and documentation
Team leadership
Proficiency in office programs
Service monitoring and evaluation
Detail orientation
Status meetings
MS office expertise
Time management
Problem-solving
Multitasking Abilities
Relationship building
Excellent communication
Teamwork
De-escalation techniques
Interests
In my personal life hobbies include, Playing pool, DIY projects, gaming and freelance landscaping I love the travel and see new places A true people person and like to engage in meaningful conversations and activities I would like to try my hand at acting and hopefully landing a small role in a movie or TV show I love many genres of music and go everywhere with a pair of headphones
Timeline
Service Coordinator
AmeriGas Propane
05.2025 - 02.2026
Service Support Specialist
DOC Services
08.2024 - 05.2025
Customer Retention Specialist
Charter communication
08.2023 - 04.2024
Commercial Renovation Manager
Morgans Renovations (private contractor)
12.2021 - 05.2023
Furniture Delivery Driver
City furniture
12.2020 - 12.2021
Customer Service Call Center Representative
Chewy
09.2017 - 07.2020
Diploma - undefined
Hallandale high school