Nastachia Fisher
Charlotte,NC
Summary
It is a pleasure to introduce to you some of my strongest attributes. Extensive & Exceptional Customer Service Self-starter & Self-motivated Eager & Enthusiastic to learn new skills A strong knowledge of management skills Team Player Strong Organizational Skills High Level of Adaptability Hard Worker & Creative Event Planner Excellent verbal/written communication skills Computer Skills: Proficient in Microsoft Office, Excel, Publisher, and PowerPoint.
Overview
16
16
years of professional experience
Work History
Patient Service Coordinator
Fresenius
07.2021 - Current
- Coordinates scheduling, pre-procedure communication, medical record documents, EMR demographic data entry, requirements for payers and Revenue Cycle, greets patients and answers multi-line phone
- Input all appointments into scheduling module in timely and efficient manner
- Assure all pre-procedure/preoperative activities are scheduled or completed
- Assist with patient transportation as well as pulling/ assembling patient's charts.
- Answered over 20 telephone calls per day to handle rescheduled, missed and reassigned visit requests.
- Used NextGen to maintain electronic patient files, successfully maintaining patient files.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients
Customer Relations Specialist / Office Administrator
Orkin Commercial Services
02.2019 - 06.2021
- Contact customers to schedule and confirm service appointments
- Schedule appointments for technicians as well as communicate with Service Technicians to meet customer requirements
- Performed outbound calls to customers to follow-up on service receive
- Performed outbound calls to customers regarding outstanding account balances and receive payments from past due customers
- Reschedule un-serviced accounts within 24 hours
- Answered inbound customer service calls
- Collected and post payment, input sales into database as well as perform monthly closing reconciliation.
- Recorded accurate and efficient records in customer database
Accounting Supervisor
AAA Carolinas
06.2014 - 10.2017
- Processing commissions for multiple carriers as well as reconciliation of deposits for those companies
- Processed payroll for sales agents.
- Answered any payroll related emails and resolving commission issues.
- Formulated two operating and training manuals for the department.
- Managed accounting department personnel.
- (Started in Customer Service and was promoted to this position within 1-year of service.")
Customer Care Representative
CVS Caremark Connextions, Inc
03.2008 - 10.2013
- Received inbound calls from members/providers
- Handled and resolved health benefits, eligibilities, and claim inquiries, as well as processing request from members regarding materials, physician changes, prescription changes, prescription benefits, and ID cards
- Assist in providing objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies.
- Responded to customer needs through competent customer service and prompt problem-solving
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Logged call information and solutions provided into internal database
Education
General Liberal Arts - General Education
Central Piedmont Community College
Charlotte, NCGeneral Liberal Arts - Biology
East Carolina University
Greenville, NCBusiness Administration - Business Administration
Columbia Southern University
Orange BeachGeneral Education Diploma -
Butler High
07.2003
Skills
- Reception Management
- Insurance Verifying
- Appointment Scheduling
- Medical Billing
- Customer Service
- Scheduling Appointments
- Patient Greeting
- Bookkeeping Support
- Patient Intake
- Office Administration
References
References Available upon Request
Timeline
Patient Service Coordinator
Fresenius
07.2021 - Current
Customer Relations Specialist / Office Administrator
Orkin Commercial Services
02.2019 - 06.2021
Accounting Supervisor
AAA Carolinas
06.2014 - 10.2017
Customer Care Representative
CVS Caremark Connextions, Inc
03.2008 - 10.2013
General Liberal Arts - General Education
Central Piedmont Community College
General Liberal Arts - Biology
East Carolina University
Business Administration - Business Administration
Columbia Southern University
General Education Diploma -
Butler High
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