Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

FRANTZIE BLAIN

Malden,MA

Summary

Resourceful and personable Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.

Overview

5
5
years of professional experience

Work History

SERVICE COORDINATOR

Masis Staffing Solutions
05.2023 - 07.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.

CLIENT SERVICES ASSOCIATE

Foundation Medicine
05.2022 - 08.2022
  • Served as primary point of contact for clients, maintaining open lines of communication and ensuring prompt resolution of inquiries.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to develop ways to increase customer satisfaction.

ASSISTANT ACCOUNT MANAGER

Allied Universal Security Services
05.2020 - 08.2021
  • Managed client relationships, resulting in increased retention and loyalty.
  • Mentored junior staff members, fostering a supportive team environment that encouraged professional growth.
  • Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.

Education

Master of Science - Management

Cambridge College School of Management
Cambridge, MA
04.2018

Master of Arts - Caribbean History

Universidad De La Habana
07.2003

Bachelor of Arts - Law

Ecole De Droit Et Des Sciences Economiques Des Cay
07.2000

Skills

  • Community Liaison
  • Needs Assessment
  • Notetaking and Documentation
  • Individualized Service Plans
  • Telephone Communication
  • Team Leadership
  • Customer Service
  • Time Management
  • Active Listening
  • Multitasking
  • Telephone communication
  • Community liaison
  • Teamwork
  • Problem-solving
  • Organizational skills
  • Attention to detail
  • Excellent communication

LANGUAGES

English: Professional Working
French: Native or Bilingual
Spanish: Full Professional

Timeline

SERVICE COORDINATOR

Masis Staffing Solutions
05.2023 - 07.2025

CLIENT SERVICES ASSOCIATE

Foundation Medicine
05.2022 - 08.2022

ASSISTANT ACCOUNT MANAGER

Allied Universal Security Services
05.2020 - 08.2021

Master of Arts - Caribbean History

Universidad De La Habana

Bachelor of Arts - Law

Ecole De Droit Et Des Sciences Economiques Des Cay

Master of Science - Management

Cambridge College School of Management
FRANTZIE BLAIN
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