Gerardo Rodriguez
El Paso,TX
Summary
Energetic, loyal, and motivated Licensed Vocational Nurse. Dedicated to driving top-quality patient care. Seeking a position with an organization in which I may use both my experience and commitment to excel both clinically and individually.
Overview
13
13
years of professional experience
Work History
Service Coordinator
El Paso Health Star Plus Program
El Paso, Texas
09.2025 - Current
- Coordinated member services to ensure timely support for healthcare needs within the program.
- Managed appointment scheduling for members, optimizing resource allocation and availability.
- Collaborated with multidisciplinary teams to address complex member health issues effectively.
- Implemented feedback mechanisms to enhance service delivery and increase member satisfaction.
- Responded to incoming calls from customers to provide information and assistance. and inquiries from customers regarding services offered.
- Maintained accurate records of member interactions and service requests in the database.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided feedback to management on service failures and customer concerns to drive improvements.
- Maintained accurate records of services provided for each client.
- Provided support and guidance to clients, navigating them through service options.
- Managed and updated client databases to ensure accurate and current information.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Liaison LVN
Grace Pointe Rehab
El Paso, Texas
06.2025 - 09.2025
- Developed and maintained relationships with key stakeholders for effective collaboration.
- Facilitated communication between staff, patients, and families to ensure clarity.
- Coordinated inter-team communications to ensure timely sharing of accurate information.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Facilitated cross-departmental communication to enhance project workflow efficiency.
- Assisted in gathering data to inform project planning and execution strategies.
- Maintained up-to-date records of all interactions with customers or clients.
- Cultivated positive relationships with colleagues to foster teamwork with fellow staff and management.
- Identified improvement areas to guide decision-makers in implementing necessary changes.
- Answered patients' calls to determine how to assist.
Liaison/LVN
Armonia Home Health and Hospice
01.2025 - 05.2025
- Facilitated communication among patients, families, and healthcare providers to enhance care coordination.
- Educated families on available home health services and resources.
- Resolved conflicts and addressed concerns promptly with empathy.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Connected with doctors, social workers, nurses, medical assistants, and case managers to facilitate home health and hospice services.
- Coordinated communications among teams to ensure timely sharing of accurate information, improving service delivery.
- Utilized effective telephone communication skills to manage calls professionally., effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Created reports to track project progress and support informed decision-making.
LVN
WellMed Clinic
12.2023 - 12.2024
- Triage all patient calls and reports and assist providers with medication refill, PA, orders and referrals that are ordered.
- Educated patients on health management and disease prevention strategies.
- Ensured HIPAA compliance by providing education to patients.
- Maintained accurate medical records and updated patient information in systems.
- Observed strict confidentiality and safeguarded all patient-related information.
- Answered patient calls, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor.
- Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
- Performed triage to maximum team productivity and effectiveness.
- Assisted patients in addressing their complaints to ensure timely resolution. and care.
- Biweekly track and report Hospice status.
- Weekly review provider reports and create in excel to provider report to present at the beginning of the week to clinic staff and case management in our El Paso market.
- Provided emotional support to family members during difficult times.
- Answered patients' calls to determine how to assist.
Clinical Supervisor/LVN
WellMed
08.2021 - 08.2023
- Supervised clinical staff, including medical assistants and administrative personnel, to enhance team effectiveness and care delivery.
- Supervised clinical staff to ensure compliance with care standards and protocols.
- Ensure Clinical Compliance in relation to both state and federal regulations.
- Management of Providers and Clinical scheduling.
- Audited clinical documentation to maintain continuity of patient care and compliance with treatment protocols.
- Investigation of Patient Complaints.
- Ensured HIPAA compliance by providing annual education to staff.
- Training of New Staff and Annual Requirements.
- Implemented training programs for new staff to enhance clinical skills and knowledge.
- Monthly Metric reporting to Leadership.
- Facilitated communication among patients, families, and healthcare providers to ensure understanding and address concerns.
- Managed scheduling and resource allocation to optimize clinic operations efficiently.
- Conducted initial assessments of patient needs to inform treatment plans. and questionnaire transcription.
LVN
La Victoria Adult Day Care
03.2015 - 07.2019
- Facility nurse (ratio 1:160)
- Administered medications and monitored patient responses in clinical settings.
- Medication administration.
- Educated patients on health management and disease prevention to enhance compliance and promote well-being.
- Educated clients on disease processes and medications.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Conducted routine patient assessments to track vital signs and document changes, ensuring timely intervention when necessary.
- Monitored vital signs, including blood pressure, temperature, pulse rate, and respiration rate, to provide accurate health status updates.
- Administered wound care treatments to promote healing..
- Monthly Mandatory State Assessments on all Clients.
- Monthly Medication Audits.
- Financial Verification.
- Experience with Medicaid applications processing.
- Prior Authorization.
- Ensured compliance with safety protocols and infection control measures in clinic environments.
- Implemented infection control measures per facility policy.
- Registration and Admissions of New Clients.
- Assisted physicians during examinations and procedures to ensure patient comfort.
- Provided emotional support to family members during difficult times.
- Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
LVN/ADMISSION NURSE
St. Giles Nursing Home
06.2014 - 03.2015
- Admission nurse created working file of all potential and admitted residents to include initial assessments and financials verification.
- Ensured proper and accurate documentation on all residents.
- Ensure Medication compliance and adherence.
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, ensuring comfort and dignity for residents.
- Maintained accurate patient records in compliance with regulatory standards.
- Provided emotional support to residents and their families during difficult times.
- Implemented infection control measures per facility policy.
- Maintained accurate patient records documenting treatments, medications administered and other pertinent information.
- Manage staff CNA's to ensure quality care of all residents.
- Answered patient calls, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor.
- Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
- Worked as staff nurse to provide coverage during shifts.
LVN Pediatrics
Lamina Home Care
06.2013 - 06.2014
- One to one care Private duty Nurse.
- Administered medications and treatments per healthcare provider prescriptions, ensuring adherence to treatment plans.
- Administered medications, including Peg tube, oral, and intravenous forms.
- Monitored patient vital signs and reported changes to nursing staff.
- Monitored vital signs, such as blood pressure, temperature, pulse rate and respiration rate.
- Educate family on disease process and report any abnormalities to MD.
- Educated patients and families on health management strategies and treatment options to enhance understanding and compliance.
- Provided emotional support to patients and families during challenging times.
- Provided emotional support to family members during difficult times.
- Ensured compliance with safety protocols and infection control measures in the home setting.
- Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
- Assisted with daily living activities for patients including bathing and grooming.
- Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility.
- Provided comprehensive care for tracheostomy patients, ensuring proper maintenance and monitoring.
- Monitored physical, emotional, and symptomatic changes in patient condition, facilitating timely interventions for medical concerns.
- Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
Education
LVN - Nursing
Vista College
El Paso, TX08-1994
Skills
- Bilingual in Spanish
- Wound Care Specialist
- Community Liaison
- Marketing
- Proficient Microsoft User
- MS Word
- Excel
- PowerPoint
- Appointment scheduling
- HIPAA compliance
- Patient interaction
- Database management
- Customer communication
- Conflict resolution
- Documentation accuracy
- Health education
- Team collaboration
- Emotional support
- Program follow-up and assessment
- Goal setting
- Community liaison
- Telephone communication
- Detail orientation
- MS office expertise
- Team leadership
- Client advocacy
- Multitasking capacity
- Document management
- Verbal and written communication
- Application processes
- Certified in CPR/AED
- Client screening
- Report preparation
- Cultural sensitivity
- Organizational skills
- Problem-solving aptitude
- Multitasking
- Discharge planning
- Problem-solving abilities
References
- Lourdes Aguirre, 915-253-2150
- April Sanchez, 915-497-9496
- Pamela Vasquez, RN, 915-449-9094
- Virginia Sanchez, 915-920-6261
- Luz Shearod, 915-525-1648
License
- Licensed Vocational nurse, 313687, 04/23/13
- CPR certification, American Heart Association
Languages
Spanish
Professional
Timeline
Service Coordinator
El Paso Health Star Plus Program
09.2025 - Current
Liaison LVN
Grace Pointe Rehab
06.2025 - 09.2025
Liaison/LVN
Armonia Home Health and Hospice
01.2025 - 05.2025
LVN
WellMed Clinic
12.2023 - 12.2024
Clinical Supervisor/LVN
WellMed
08.2021 - 08.2023
LVN
La Victoria Adult Day Care
03.2015 - 07.2019
LVN/ADMISSION NURSE
St. Giles Nursing Home
06.2014 - 03.2015
LVN Pediatrics
Lamina Home Care
06.2013 - 06.2014
LVN - Nursing
Vista College