Luz Aguirre
New York,NY
Summary
High-energy, proactive professional with office administration experience. Well organized. Efficient multi-tasker. Ability to work well under pressure in a team-oriented environment. Intelligent and responsible liaison with a strong interest in fostering communication and collaboration. I'm confident in identifying issues and have the utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to the organization.
Overview
13
13
years of professional experience
Work History
Senior Service Coordinator
High Rise Fire and Security
01.2023 - Current
- Scheduling and assignment of technicians for service calls and maintenance jobs, including confirmation of their locations and job status throughout the day
- Coordination of overflow in all areas of the Service Department
- Data management of database upon call completion updates to client information, input and closing of service reports, and preparation of Central Station contracts
- Preparation of quotes for equipment and non-contract labor, and ordering of equipment to replenish inventory depleted from the Service Department
- Coordination with the Accounting Department in reviewing service-related issues to resolve client and job disputes
- Scheduling monthly and yearly Test and Inspect for building fire alarm maintenance
- Performed Payroll for service department and technicians
- Performing related tasks as required.
- Mentored junior coordinators, fostering their professional growth and enhancing their skills in service coordination.
- Ensured timely invoicing for services rendered, contributing to improved cash flow management within the organization.
- Facilitated knowledge-sharing sessions among team members to encourage continuous learning and skill development.
Service Coordinator
High Rise Fire and Security
08.2015 - 01.2023
- Scheduling and assignment of technicians for service calls and maintenance jobs, including confirmation of their locations and job status throughout the day
- Coordination of overflow in all areas of the Service Department
- Data management of database upon call completion updates to client information, input and closing of service reports, and preparation of Central Station contracts
- Preparation of quotes for equipment and non-contract labor, and ordering of equipment to replenish inventory depleted from the Service Department
- Coordination with the Accounting Department in reviewing service-related issues to resolve client and job disputes
- Scheduling monthly and yearly Tests and Inspects for building fire alarm maintenance
- Performed Payroll for the service department and technicians
- Performing related tasks as required.
Operations Manager
Peace of Mind Technologies, INC.
10.2011 - 08.2015
- Create new jobs/cases/projects as they come from management
- Create purchase orders for materials needed on job sites
- Manage new jobs in every stage from the initial service call to completion
- Check Metrodial reports
- Use E-link to check accounts
- Create monthly reporting
- Schedule and dispatch technicians
- New employee training
- Work first hand with hundreds of clients as a service representative
- Write Service/Work Request for clients
- Update managers schedule in SCEO from outlook calendar
- Assist in answering and directing phones as needed
- Coordinate with accounts billable once jobs are completed
- Liaison between HR & Techs.
Receptionist
Peace of Mind Technologies, INC.
04.2011 - 10.2011
- Answer and route incoming calls
- Monitor & order office supplies
- AP & AR filing
- Dispute & track parking violations
- Assist AP with matching receipts with credit card statements
- Assist AR with job costing reports
- Order COI’s for clients
- Match invoices with purchase orders & export invoices to QB
- Assist AR with the following: weekly aging report, contacting past due clients, setting up credit holds on clients 60 days +, preparing and sending out past due letters, mailing statement monthly statements to clients, Update collection notes in SCEO and on aging report, and contacting client on payment schedules.
Education
Associate of Arts - Business Administration
Saint Leo University
Saint Leo, FL06.2025
Business Skills -
Grace Institute
New York, NY03.2011
Skills
- Bilingual in Spanish
- Microsoft Word, Excel, PowerPoint, Outlook
- QuickBooks
- Type 50 wpm
- Excellent People Skills
- Organizational Skills
- Leadership Abilities
- Staff Training and Development
Timeline
Senior Service Coordinator
High Rise Fire and Security
01.2023 - Current
Service Coordinator
High Rise Fire and Security
08.2015 - 01.2023
Operations Manager
Peace of Mind Technologies, INC.
10.2011 - 08.2015
Receptionist
Peace of Mind Technologies, INC.
04.2011 - 10.2011
Associate of Arts - Business Administration
Saint Leo University
Business Skills -
Grace Institute
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