Joyce Johnson
New York,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Office Aide
The Alex House Project
06.2025 - Current
- Welcomed office visitors and directed them to appropriate staff or resources.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Managed smooth processing of administrative paperwork to support office productivity.
- Developed and sent professional correspondence, including letters, memos, and emails.
Peer Mentor
HostosCC/Research Foundation CUNY
02.2024 - 12.2024
- Counseled students individually to overcome obstacles, set academic goals, and adjust to college life.
- Shared resources and facilitated workshops to support student learning, time management, and career exploration.
- Maintained confidentiality while building trust and providing ongoing guidance in-person and virtually.
- Monitored student progress and provided actionable feedback to promote academic and personal success.
Team Member Trainer
Pret A Manger
09.2016 - 06.2019
- Responded to community inquiries and concerns, ensuring accurate and clear information was provided.
- Assisted in all aspects of case processing to ensure timely public access to services.
- Built and maintained professional relationships with community members, stakeholders, and vendors.
- Facilitated both in-person and virtual sessions to explain procedures, rules, and next steps.
After School Assistant
Scan After School Program
09.2015 - 12.2015
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Developed lessons and activities to promote children's physical and emotional development.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Created safe and engaging learning environments for groups of diverse children with various learning styles.
Education
First Step Program - Human Services and Computer Skills Training
First Step Program
129 Fulton St, New York, NY 1003808.2025
Certified Opioid Overdose Responder -
NYSDOH Registered Opioid Overdose Program
129 Fulton St, New York, NY 1003808.2025
A.S. - Business Management
Hostos Community College/CUNY
500 Grand Concourse, Bronx, NY 1045112.2024
Skills
- Customer service
- Information desk management
- Interpersonal communication
- Records management
Languages
Spanish
Timeline
Office Aide
The Alex House Project
06.2025 - Current
Peer Mentor
HostosCC/Research Foundation CUNY
02.2024 - 12.2024
Team Member Trainer
Pret A Manger
09.2016 - 06.2019
After School Assistant
Scan After School Program
09.2015 - 12.2015
First Step Program - Human Services and Computer Skills Training
First Step Program
Certified Opioid Overdose Responder -
NYSDOH Registered Opioid Overdose Program
A.S. - Business Management
Hostos Community College/CUNY
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