Sheila Estrada
Ranson
Summary
Dedicated Medical Administrative Professional with over 6 years of experience in patient coordination, scheduling, and insurance verification. Skilled in managing high patient volumes and maintaining accurate medical records in EMR/EHR systems. Bilingual in English and Spanish, with strong communication skills and a focus on HIPAA compliance and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Service Coordinator
PROVIDENCE REZOLUT IMAGING
Irvine
12.2023 - 03.2026
- Facilitated patient check-ins and check-outs, ensuring smooth collection of payments and processing of forms.
- Accurately completes the registration process, enters patient information in the RIS and verifies discrepancies in patient information with patients, clinics or insurance companies as needed.
- Ensured accuracy and completeness of necessary information/scripts/paperwork prior to patients' arrival.
- Coordinated daily operations by supporting radiologists, technologists, co-workers, patients, and referring physician offices.
- Process multi-channel messages related to patient and physician requests.
- Confirmed patient appointments 24-48 hours in advance to reduce no-show rates.
Patient Service Representative
AltaMed
Anaheim
05.2022 - 12.2023
- Adherence to all Patient Service Center and AltaMed Policies and Procedures.
- Ability to efficiently and accurately schedule, reschedule and/or cancel medical and/or dental appointments as requested by the patient and in accordance with AltaMed's Appointment Scheduling Policy.
- Monitored call queue to ensure timely response to patients on hold.
- Collected, updated, and verified patient information to maintain accurate records. all pertinent patient demographic and insurance information.
- Answer all incoming calls and properly dispose of calls via appropriate transfer, message taking, or follow-up and return call.
- Collected, updated, and verified patient demographic and insurance information to ensure accurate records.
- Participated in training and meetings to ensure compliance and best practices.
Lab Tech
Go RN
Santa Ana
09.2021 - 05.2022
- Travel to school districts or community sites in the city of Santa Ana
- Collected specimens through oral/nasal swabbing to ensure accurate testing results.
- Labeled specimens to enable precise tracking and identification.
- Sanitized stations to maintain a safe and hygienic environment for patients and staff.
Patient Account Representative
Cmre Financial Services/ Meduit
Brea
10.2019 - 09.2021
- Assisted patients in resolving medical bills in high call volume environment through financial assistance, payment plans, discount settlements, and collections of copay, deductibles, co-insurance, and medi-cal share of cost.
- Assisted patients in securing financial support for medical expenses
- Established payment plans to help patients manage their medical bills
- Negotiated discount settlements to alleviate patient medical costs
- Reviewed EOB statements and confirmed insurance coverage details
- Filed disputes and performed ICD-10 code reviews to ensure accurate billing and compliance with regulations.
- Communicated with insurance representatives and attorneys regarding patient claims
- Gathered and submitted necessary documents for patient claims
Education
High school diploma -
Santiago High School
Garden Grove, CASkills
- Medical terminology
- EMR systems
- Medical billing
- Insurance Verification
- Call center operations
- HIPAA
- Customer Service
- Phone etiquette
- Bilingual in Spanish
Languages
Spanish, Fluent
Timeline
Patient Service Coordinator
PROVIDENCE REZOLUT IMAGING
12.2023 - 03.2026
Patient Service Representative
AltaMed
05.2022 - 12.2023
Lab Tech
Go RN
09.2021 - 05.2022
Patient Account Representative
Cmre Financial Services/ Meduit
10.2019 - 09.2021
High school diploma -
Santiago High School