Alexus Scott
Frisco
Summary
Detail-oriented professional with a strong background in healthcare coordination and patient services, bringing a proven track record in case management and HIPAA-compliant operations. Known for navigating complex processes, strengthening communication across teams, and enhancing patient experiences through effective problem-solving. Recognized for adaptability, sound judgment, and a collaborative approach, with the ability to train staff and improve operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Patient Service Coordinator
Amedisys Home Health
Richardson
09.2025 - Current
- Coordinated patient care services, ensuring timely communication among patients, caregivers, and multidisciplinary healthcare teams to enhance patient experience.
- Managed multiple caseloads and resolved patient concerns promptly, supporting operational efficiency and improving patient satisfaction.
- Maintained continuity of care by collaborating with nurses, therapists, and administrative personnel.
- Maintained accurate EMR documentation, ensuring compliance with HIPAA standards to safeguard patient information.
Data Intake & Patient Support Specialist
Touchstone Medical Imaging
Lewisville
04.2023 - 09.2025
- Managed patient intake workflows, ensuring accurate data entry and verification of clinical information to facilitate timely patient processing.
- Provided patient support by responding to inquiries professionally, contributing to improved patient satisfaction and experience.
- Liaised with physicians, nurses, payers, and vendors to streamline clinical and administrative operations, enhancing communication and efficiency.
- Conducted internal audits for record accuracy and process improvement.
- Trained new staff on EMR usage, workflow standards, and organizational protocols.
Lead Scheduler
Organic Transportation
Dallas
05.2020 - 07.2023
- Oversaw daily scheduling operations, managing deadlines and resource allocation to ensure projects met timelines.
- Coordinated with external vendors and suppliers to secure timely delivery of materials, supporting project schedules.
- Led weekly progress meetings to identify risks and troubleshoot delays, implementing process improvements for enhanced workflow.
- Supported hiring processes through candidate screening and interviews.
Ambassador
Amazon
Coppell
04.2018 - 02.2020
- Resolved customer concerns about product issues and delivery discrepancies, ensuring satisfaction.
- Collaborated with cross-departmental teams to support operational continuity.
- Developed guidelines for storage, safety compliance, and workflow adherence.
- Conducted inventory audits and implemented enhancements to improve warehouse efficiency.
Education
High School Diploma -
Union High School
Grand Rapids, MISkills
- HIPAA Compliance
- ICD-10
- EMR Systems
- Medical Terminology
- Medical Documentation
- Patient Engagement
- Case Management Assistance
- Revenue Cycle Support
- Scheduling Coordination
- Microsoft Office (Word, Excel, Outlook)
- Problem Resolution
- Team Collaboration
- Adaptability
- Staff Training
Timeline
Patient Service Coordinator
Amedisys Home Health
09.2025 - Current
Data Intake & Patient Support Specialist
Touchstone Medical Imaging
04.2023 - 09.2025
Lead Scheduler
Organic Transportation
05.2020 - 07.2023
Ambassador
Amazon
04.2018 - 02.2020
High School Diploma -
Union High School