Shannon Fry
Albion,NY
Summary
Dynamic Patient Service Coordinator at Oak Orchard Health with a proven track record in appointment scheduling and patient registration. Skilled in HIPAA compliance and conflict resolution, I excel in fostering relationships and enhancing operational efficiency. Committed to delivering compassionate care while maintaining patient confidentiality and ensuring a positive experience for all.
Experienced with patient services coordination, ensuring efficient and accurate management of patient schedules and information. Utilizes strong communication and organizational skills to enhance patient satisfaction and office efficiency. Track record of maintaining confidentiality and providing excellent patient service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Patient Service Coordinator
Oak Orchard Heralth
Brockport, NY
09.2024 - 08.2025
- Assisted in scheduling patient appointments and managing calendars for multiple providers.
- Provided support in gathering patient information and verifying insurance details.
- Communicated effectively with patients to address inquiries and resolve issues promptly.
- Maintained accurate patient records and updated information in electronic health systems.
- Developed proficiency in utilizing scheduling software to enhance operational efficiency.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
Day Hab Manager
Lifetime Assistane Inc
Rochester, NY
04.2016 - 09.2024
- Managed daily operations, ensuring staff adherence to state regulations and HIPAA laws.
- Initial and ongoing training of staff to enhance skill sets and positive interactions.
- Coordinated daily scheduling of activities to provide various activities to the individuals served in a safe and positive environment.
- Assisted in performance reviews, providing constructive feedback to team members.
- Managed and motivated employees to be productive and engaged with the indivuduals.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and individuals.
- Developed and maintained relationships with individuals and families through personal interaction.
- Medication administration
Behavior Technition
Genesee County NYSARC
Batavia, NY
07.2015 - 04.2016
- Implemented individualized behavior intervention plans to support client development and progress.
- Monitored client behaviors and responses, documenting observations for data-driven analysis.
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Trained staff on behavioral techniques and best practices in client interaction.
- Conducted assessments to identify client needs and tailored approaches accordingly.
- Developed and maintained positive relationships with clients, families, and caregivers to ensure effective communication.
- Analyzed behavioral data to track progress and adjust strategies as needed for optimal results.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Medication administration
Shift Manager
Genesee County NYSARC
Batavia NY
03.2008 - 04.2015
- Supervised residential staff to ensure adherence to safety protocols and operational standards.
- Coordinated daily shift schedules to optimize staff coverage and service delivery.
- Conducted regular performance evaluations to provide feedback and identify training needs.
- Managed conflict resolution among residents, fostering a safe and supportive environment.
- Developed and maintained comprehensive documentation of incident reports and staffing activities.
- Collaborated with management to establish operational goals aligned with organizational objectives.
- Reduced incidents of challenging behavior among residents through proactive intervention strategies and effective de-escalation techniques.
- Maintained accurate records of resident progress, medication administration, and shift activities for efficient communication across teams.
- Improved residents'' quality of life by implementing and overseeing daily activities and programs.
- Enhanced staff performance by providing ongoing training and support to team members.
- Contributed to regulatory compliance by ensuring adherence to state licensing requirements and agency policies and procedures.
- Promoted a positive, supportive atmosphere within the residential facility by fostering teamwork among employees.
- Ensured a safe living environment for residents through consistent monitoring and risk assessment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
- Medication Administration
Direct Service Professional
Genesee County NYSARC
Batavia, NY
04.2006 - 07.2008
- Provided direct support to individuals with disabilities, fostering independence and enhancing daily living skills.
- Implemented individualized care plans, ensuring personalized attention and effective communication with clients.
- Monitored client progress, documenting behavioral changes and adjusting strategies to meet evolving needs.
- Collaborated with multidisciplinary teams to coordinate services and optimize client outcomes effectively.
- Advocated for clients' rights and needs within the community, facilitating access to resources and support services.
- Participated in ongoing training opportunities to stay current on industry best practices and enhance professional growth.
Certified Nurses Aide
Brothers of Mercy Nursing and Rehabilitation Center
Clarence, NY
05.2003 - 04.2006
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene and grooming tasks, promoting overall well-being of patients.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Supported mobility and transportation needs, enhancing patient independence and safety.
- Implemented infection control measures effectively, contributing to enhanced safety standards within facility.
Education
No Degree - Anthropology/History
Genesee Community College
Batavia, NYHigh School Diploma -
Pembroke Jr Sr High School
Corfu, NY06-1996
Skills
- Strong organization
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Medication administration
- Proficiency in Microsoft Word
- HIPAA compliance
- Conflict resolution
- Regulatory compliance
- Problem-solving
- Friendly and outgoing
- Team collaboration
- Team leadership
- Verbal and written communication
- Electronic health records
- Relationship building
- Phone and email etiquette
- Medical terminology
- Insurance billing
- Payment processing
- Quality assurance
- Information collection
- EMR
Timeline
Patient Service Coordinator
Oak Orchard Heralth
09.2024 - 08.2025
Day Hab Manager
Lifetime Assistane Inc
04.2016 - 09.2024
Behavior Technition
Genesee County NYSARC
07.2015 - 04.2016
Shift Manager
Genesee County NYSARC
03.2008 - 04.2015
Direct Service Professional
Genesee County NYSARC
04.2006 - 07.2008
Certified Nurses Aide
Brothers of Mercy Nursing and Rehabilitation Center
05.2003 - 04.2006
No Degree - Anthropology/History
Genesee Community College
High School Diploma -
Pembroke Jr Sr High School