Misty House
Northwest Family Practice
18
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Patient Service Coordinator
1 Year 3 Months- Facilitated patient scheduling to enhance appointment flow and minimize wait times.
- Supported patients with insurance questions, promoting clarity and comprehension of coverage options.
- Oversaw electronic health records, upholding accuracy and confidentiality of patient data.
- Streamlined patient intake processes to boost data collection efficiency and optimize workflows.
DSP
4 Months- Supported individuals in performing daily living tasks to foster independence and enhance well-being.
- Aided clients in setting personal objectives and executing tailored care strategies.
- Conducted engaging activities to promote social engagement and cognitive development.
- Observed client behavior and communicated changes for timely intervention.
Manager
4 Years 5 Months- Oversaw daily operations to ensure optimal efficiency and service quality.
- Developed training programs for staff to enhance productivity and customer engagement.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed performance metrics to identify areas for operational improvement.
DSP- Lead Staff
5 Years 3 Months- Created tailored support plans to promote client autonomy and enhance overall well-being.
- Assisted with daily activities, maintaining adherence to safety guidelines and personal care protocols.
- Guided new staff in effective client interaction and behavioral support strategies.
- Worked with interdisciplinary teams to meet client requirements and elevate service standards.
Education
No Degree - General Studies
High School Diploma
Skills
Strong organization
Patient registration
Appointment scheduling
Patient confidentiality
Insurance verification
Healthcare systems
Customer service
HIPAA compliance
Problem-solving
Friendly and outgoing
Multitasking and organization
Verbal and written communication
Patient check-in
Electronic health records
Phone and email etiquette
Data entry
Policy understanding
Payment processing
Documenting and recording
Multi-line telephone systems
Patient confidentiality and data security
Calm and effective under pressure
Timeline
DSP
SO Aspire
10.2025 - 02.2026Read More
Patient Service Coordinator
Northwest Family Practice
03.2025 - 06.2026Read More
Manager
Morrisons Lodge
06.2015 - 11.2019Read More
DSP- Lead Staff
SO Aspire
03.2008 - 06.2013Read More
RCC
No Degree from General Studies
Read More
Merced Union High School
High School Diploma
Read More