Stacy Mergenthal
Peters,MO
Summary
Dedicated Patient Service Coordinator with expertise in appointment scheduling and patient registration. Committed to enhancing patient satisfaction through effective communication and problem-solving.
Overview
26
26
years of professional experience
Work History
Patient Service Coordinator
CenterWellHome Health
Creve Coeur, MO
10.2022 - Current
- Coordinated patient scheduling and appointments to optimize service delivery.
- Managed electronic health records to ensure compliance with regulations and accuracy.
- Assisted patients in navigating insurance benefits and eligibility verification processes.
- Communicated effectively with healthcare teams to streamline patient care coordination.
Patient Service Coordinator
Alpine Home Health
Ballwin, Mo
05.2021 - 10.2022
- Developed training materials for new staff, enhancing onboarding efficiency and consistency.
- Conducted follow-up calls with patients to ensure satisfaction and address concerns promptly.
- Implemented process improvements that reduced appointment wait times significantly.
- Maintained up-to-date knowledge of healthcare policies to support patient inquiries accurately.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Patient Service Coordiantor
Kindred at Home
Creve Coeur, MO
10.2018 - 05.2021
- Coordinated patient care schedules, optimizing resource allocation and enhancing service delivery.
- Implemented process improvements to streamline communication between healthcare providers and families.
- Managed patient intake processes, ensuring compliance with regulatory standards and company policies.
- Developed training materials for new staff, fostering a culture of continuous learning and support.
Patient Services Coordinator
Mederi Home Health
O'Fallon, MO
10.2014 - 05.2021
- Coordinated patient appointments and schedules to enhance care delivery efficiency.
- Managed patient intake processes, ensuring thorough documentation and compliance with health regulations.
- Implemented patient follow-up protocols to improve communication and satisfaction rates.
- Developed training materials for new staff on patient management systems and procedures.
Patient Care Coordinator
Nurses To Go Home Health
Wentzville, MO
06.2000 - 10.2014
- Coordinated patient care plans, ensuring compliance with regulatory standards and organizational policies.
- Managed scheduling for healthcare professionals, optimizing resource allocation and appointment efficiency.
- Facilitated communication between patients, families, and healthcare teams to enhance care continuity.
- Developed and maintained accurate patient records using electronic health record systems.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Skills
- Strong organization
- Patient registration
- Appointment scheduling
- Insurance verification
- Healthcare systems
- Patient confidentiality
- Follow-up care coordination
- Customer service
- HIPAA compliance
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Customer follow-up
Timeline
Patient Service Coordinator
CenterWellHome Health
10.2022 - Current
Patient Service Coordinator
Alpine Home Health
05.2021 - 10.2022
Patient Service Coordiantor
Kindred at Home
10.2018 - 05.2021
Patient Services Coordinator
Mederi Home Health
10.2014 - 05.2021
Patient Care Coordinator
Nurses To Go Home Health
06.2000 - 10.2014