Chastity Conquest
New Haven,CT
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
14
14
years of professional experience
Work History
Patient Service Coordinator
Hartford Healthcare/ Robert Half
Wallingford, Connecticut
08.2023 - Current
- Greet patients as they walk in with a friendly smile
- Check
- Patients in and out on a daily basis
- Verify insurance, all
- Demographics, update or delete anything regarding
- Demographics that the patient would want
- Answering phone calls, route each call to either nurse, doctor, or
- Depending on the urgency of calls
- Document all calls in EPIC
- Doctor ones, pharmacy, patients to name a few
- Refill Medication as required when incoming calls or faxes then route to nurse
- Schedule new and existing patients appointments accurately Giving them their options of morning or afternoon time frames
- Informs the patient of what type of documents are needed prior To visit
- Collects co payments or self pay upon check in
- Letting patients know if the provider is running late with a time frame
- Daily basis of making calls regarding rescheduling
- Confirmations, cancellations
- Check messages on EPIC regarding
- Messages on MyChart, provider, patients, and co worker emails
Release of Information Specialist
Southwest Community Center
Bridgeport, Connecticut
11.2021 - 11.2022
- Subpoena preparation
- RAC responsibilities
- Maintain HIPAA compliance as per regulatory statutes
- Reviews all request for release of information and subpoenas for courts
- HIPAA compliance
- Perform receptionist duties as needed, answers phones
- Greets staff and visitor and directs them to the appropriate member
- Processes all requests for release of information in a timely fashion
- According to federal standards Refers privacy issues to the supervisor or Privacy Officer
- Including questions regarding patient identification or invalid Authorizations
Release of Information Specialist
Stamford Hospital
Stamford, Connecticut
01.2010 - 02.2020
- Retrieval of records from units for PSI productivity (prepping, scanning, Indexing)
- Subpoena preparation
- RAC responsibilities Maintain Partners In Care protocol (visits to Patient rooms, providing PHR
- Work the Patient Portal during designated times
- Train colleagues on Patient Portal
- Maintain HIPAA compliance as per regulatory statutes
- Reviews all request for release of information and subpoenas for HIPAA Compliance
- Perform receptionist duties as needed, answers phones, greets staff and Visitor and directs them to the appropriate staff member
- Processes all requests for release of information in a timely fashion according to federal standards
- Upload medical record documentation from HPF, Meditech, microfiche or Paper records into MRO software Refers privacy issues to the supervisor or Privacy Officer including questions regarding patient identification or Invalid authorizations.
Education
High School Diploma -
Lincoln High School
06.1994
Skills
- Customer Service
- HIPAA Compliance
- Answering high
- Volume phone calls
- Typing, faxing
- Emailing
- Prescient in EHR
- Front Desk Coverage
- HPF, Meditech
- Cerner, Epic
- Software programs
- Word, Excel
- Insurance Verification
- Appointment Scheduling
- Strong Organization
- Patient Registration
- Healthcare Systems Knowledge
- Registration and Admissions
- Multitasking and Organization
- Scheduling Diagnostic Procedures
- Quality Assurance
- Problem-Solving
- Payment Processing
- Money Handling
- Team Collaboration
- EMR
- Medical Terminology
- Phone and Email Etiquette
- Calm and Effective Under Pressure
- Information Collection
- Caring and Empathetic
- Communicating to Patients and Families
- Resolving Problems
- Explaining Policy and Procedures
- Registration and Scheduling
- Multitasking
- Analytical Thinking
- Conflict Resolution
- Reliability
- Effective Communication
Timeline
Patient Service Coordinator
Hartford Healthcare/ Robert Half
08.2023 - Current
Release of Information Specialist
Southwest Community Center
11.2021 - 11.2022
Release of Information Specialist
Stamford Hospital
01.2010 - 02.2020
High School Diploma -
Lincoln High School
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